SALES TEMP TEAM LEADER
Vodacom SA
Jan 2011 - Nov 2014 (3 years 11 months)
-DEALT WITH CLIENT QUERIES, ESCALATIONS, COMPLAINTS, ANALYSE DAILY, WEEKLY &MONTHLY STATS. -REPORTING AND PRESENTING CALL CENTRE PERFOMANCE STATS -TRAINING AND RECRUITING NEW AGENTS -PERFORMING AGENT MONTHLY PERFOMANCE PS STATS. COACHING AND MONITORING -SALES AND AFTER SALES CALL CENTRES