L

Luka Obradović

About

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Beograd, Serbia
Contact Luka regarding: 
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Full-time jobs

Timeline

work
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school
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Résumé

Jobs verified_user 0% verified
  • ARRISE
    Team Manager
    ARRISE
    Dec 2024 - Current (1 year 9 months)
    As a Team Manager, I am fostering a dynamic, creative, and high-performing work environment where every team member feels valued and motivated. I am providing empathetic leadership that guides and supports my team to reach its full potential, enhancing their employee satisfaction and achieving exceptional results. Additionally, I have leveraged tools like ChatGPT to streamline administrative tasks, allowing my team to focus more on interpersonal interactions and initiatives that contribute to a prosperous and collaborative environment.
  • NCR
    Business Analyst Team Lead
    NCR
    Jan 2021 - Jan 2024 (3 years 1 month)
    As a Business Analyst Team Lead at NCR, I played a pivotal role in coordinating the teams by analyzing data, identifying trends, and providing valuable insights into the overall operations of our sector. My expertise in analyzing staffing requirements and forecasting demand ensured that we had the right talent in place at the right time. I skillfully created schedules that maximized efficiency while supporting our Belgrade-based as well as the US-based teams. Additionally, I utilized tools such as ChatGPT to streamline administrative tasks through automation, which enhanced my ability to generate detailed responses for e-commerce-related queries. This capability allowed me to produce solid reports for the directors across various fields, fu
  • Sitel
    Customer Care Agent Lead
    Sitel
    Jan 2019 - Jan 2021 (2 years 1 month)
    As a Customer Service Agent Lead, I oversaw a team of customer service representatives, providing guidance, support, and training to ensure exceptional customer experiences. I handled escalated issues, analyzed team performance metrics, and implemented strategies to enhance service quality and efficiency. Additionally, I served as a liaison between frontline staff and upper management, contributing to the development of customer service policies and procedures. My experience working with Amazon's Customer and Salespeople support has provided me with valuable insights into the e-commerce industry, which I leveraged to improve service delivery and customer satisfaction. Furthermore, I collaborated with the HR & TA departments to understand bu
Education verified_user 0% verified
  • I
    Information Systems Engineer
    ITS - Visoka škola za informacione tehnologije
    Oct 2022 - Current (3 years 11 months)
  • B
    High school graduate
    Belgrade Gymnasium "Mihajlo Pupin"
    Sep 2015 - Jun 2019 (3 years 10 months)