Luiz Marques

Throughout my 3 years as a technical support engineer, I have gained a broad range of experience in handling various types of customer issues. My communication skills and technical expertise has allowed me to develop a rapport with our customers that has resulted in an increase in online sales for our organization. I am highly skilled in providing technical support for a variety of technology platforms including but not limited to: Zendesk, Slack, Zoom, Google Workspace, Windows and MacOS operating systems, web browsers, and email applications. I also possess strong research skills that assist me in identifying solutions to problems posed by companies clients. Basic knowledge on SQL and data analytics, also relational databases.