Luiz Felipe Melo Nogueira

Luiz Felipe Melo Nogueira

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iGaming | Customer Experience & Operations Specialist | Support & Afiiliate Management | Data-Driven CX Professional | Customer Success Strategist | Operations
Brazil
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Résumé

Jobs verified_user 0% verified
  • I
    Affiliate / Support manager
    Igaming Industry
    Aug 2025 - Current (1 year 1 month)
    Experience in managing and developing partnerships with affiliates, influencers, streamers, and various acquisition channels in international markets. Responsible for prospecting, commercial negotiations, partner onboarding, performance monitoring, and analysis of KPIs such as FTD, NGR, and Dep2CPA. Experience in building long-term relationships, developing acquisition strategies, and optimizing campaigns with a focus on performance and revenue.
  • I
    Customer Support / Local Research Specialist
    Igamy Industry
    Jan 2023 - May 2025 (2 years 5 months)
    Provided customer support for international iGaming companies, handling inquiries through various channels and resolving requests in a high-volume environment. Concurrently, responsible for researching and analyzing local and global markets, competitors, payment methods, marketing campaigns, landing pages, affiliate programs, and acquisition strategies. Utilized market insights and customer feedback to support improvements in processes and business strategies.
  • Startup
    Operacional & CX/CS
    Startup
    May 2022 - Dec 2023 (1 year 8 months)
    Worked in Customer Success within a startup environment, managing the entire customer journey—from acquisition and onboarding to post-sale support, retention, and account expansion. Actively participated in Product Discovery initiatives and revenue-focused product development, using KPIs, market data, and customer behavior to guide marketing, product, and sales strategies. Experience in creating personas, market-driven processes, copywriting, and QA analysis, as well as close collaboration with the Marketing, Operations, Sales, CX, and Technology teams. Also worked on retention, upselling, and cross-selling strategies, identifying opportunities for improvement, and continuously optimizing the customer experience and products.
  • S
    Sales Development / Customer Success
    Jan 2020 - Jan 2022 (2 years 1 month)
    Managing the sales funnel and monitoring KPIs to develop strategies focused on improving processes. Hiring and managing capture, customer service and CRM platforms. Application of agile methodology processes for CX/CS metrics (Churn, NPS, CSAT, CES, CAC, etc). Creating upsell and cross seeling strategies. Support for the Marketing and Operations areas, proposing strategies focused on improving the product. Acting in the expansion process in 7 Brazilian states, structuring and monitoring the software application processes in the contracting companies, their operational functioning, proposing improvements when necessary, offering support to the companies and assisting in the marketing campaigns we carried out.
Education verified_user 0% verified
  • C
    Commercial Management
    CET FAESA
    Feb 2020 - Dec 2022 (2 years 11 months)