Customer Support / Local Research Specialist
IKAG ames - gaming company
Jan 2023 - Apr 2024 (1 year 4 months)
Currently working for two international online gaming companies: Customer support via livechat, threads and requests; Supporting areas of the company in creating processes for continuous improvement in service; Researching and analyzing information, including local and global market research, payment solutions, competitors, current landing pages, creatives, affiliate programs, lead generation sources, marketing campaign formats, loyalty programs; Market analysis, customer development, analysis of the competitive environment and analysis of competitors' advantages and disadvantages; Carrying out research into the competition to understand what is happening in the different markets and incorporating their findings into each campaign to obtain