Administrative Agent
PRAIA GRANDE CITY HALL
Jan 2022 - Current (4 years 4 months)
Performed administrative tasks of moderate to high complexity, including file organization, document control, system updates, and spreadsheet development. Drafted various official documents such as technical reports, internal memos, institutional emails, and correspondence, ensuring proper protocol and recordkeeping. Delivered in-person, phone, and various types of remote support to internal/external stake holders, maintaining professionalism, empathy, and adherence to public service standards. Escalated irregularities and non-compliant procedures directly to supervisors, promoting transparency and ethical governance. Compiled reports, logs, and data visualizations upon request; regularly participated in training sessions to improve skills