Luis Villanueva

Digital Banking and Partnerships Adviser / Acting Associate Director of Banking and Partnerships

Ibanera LLC

Nov 2024 - Feb 2026 (1 year 4 months)

• Develop and manage strategic partnerships with banks, financial institutions, and payment-related vendors across international markets • Lead end-to-end partner onboarding processes, including due diligence, documentation, and compliance alignment (KYB, regulatory requirements) • Coordinate cross-functional teams (Compliance, Legal, Operations, Product) to ensure successful implementation of financial products and payment flows • Contribute to defining operational and fund flow structures for digital banking and payment solutions • Assist in financial reporting, projections, and performance tracking for strategic partners • Supported commercial and sales initiatives by managing relationships with new and existing leads • Conducted outboun

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Workforce Senior Analyst

TELEPERFORMANCE S.A.S

Aug 2022 - Nov 2024 (2 years 4 months)

• Managed high-value accounts with monthly billings exceeding $500K, delivering performance insights and strategic recommendations to clients. • Led workforce planning, forecasting, and resource optimization initiatives. • Supervised a team of 25+ professionals across Real-Time and Scheduling functions. • Presented performance analytics to internal leadership and external stakeholders. • Supported system implementations and participated in operational audits.

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Workforce Junior Analyst

TELEPERFORMANCE S.A.S

Jul 2021 - Aug 2022 (1 year 2 months)

• Managed workforce scheduling and performance metrics (AHT, SL, OCC). • Conducted forecasting and capacity planning based on volume trends. • Developed analytical reports to support decision-making.

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Budget and Financial Analysis Assistant

Mediimplantes S.A.

Feb 2021 - May 2021 (4 months)

• Managed reconciliations, expense reports, and financial documentation in SAP Business One. • Developed income statements and contributed to financial policy creation. • Provided support to the financial and administrative departments.

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