Luis Enrique Rangel Díaz
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Luis Enrique Rangel Díaz

Luis Enrique Rangel Díaz  new_releases

About

Detail

QA & Testing
Departamento de Santander, Colombia

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • P
    Manual Quality Engineer public Remote experience
    PayRetailers
    Feb 2023 - Current (2 years 5 months)
    ● Participated in the design of test cases, including happy path, negative cases, and corner cases. ● Executed test cases and documented results. ● Worked with the Development team to resolve issues and bugs. ● Assisted in developing and documenting User Stories, including estimations and acceptance criteria. ● Managed defect logging, tracked re-testing, and verified resolution. ● Engaged in agile ceremonies and contributed to the area’s documentation. ● Contributed to the design and maintenance of the testing strategy and scenarios. ● Conducted End-to-End (E2E) testing and verified the functionality of User Stories. ● Executed functional test cases and reported results using the designated collaborative tool. ● Performed testing across va
  • Lean Tech (LT)
    Jr. QA Manual public Remote experience
    Lean Tech (LT)
    Jun 2022 - Jan 2023 (8 months)
    ● Manual testing pre- and post-release stage. ● Defining UAT test cases and coordinating user involvement, validating that the software meets the Business Requirements and expectations. ● Bug reporting, gathering information about the problem from the user and documenting it in a bug report. ● Cross-functional work with the engineering and development department for bug fixes. ● Functional Requirements Analysis and Test Case Design. ● Participating in sprint planning to understand use cases and acceptance criteria. ● Creating and executing manual tests for Web, mobile, and APIs. ● Gathering evidence for bug analysis and reporting. ● Documentation and management of tests and defects (JIRA, Confluence, Azure DevOps). ● Agile Scrum/Ka
  • Shokworks, Inc.
    Jr. Manual Tester
    Shokworks, Inc.
    Jun 2021 - Jun 2022 (1 year 1 month)
    ● Creating and executing Test Cases, validating the software functionality. ● Bug reporting, from user’s information ● Cross-functional work with the engineering and development department for bug fixes. ● Creating and executing manual tests for Web, mobile, and APIs. ● Gathering evidence for bug analysis and reporting. ● Documentation and management of tests and defects (JIRA, Google Sheets). ● Agile Scrum/Kanban methodology.
  • Shokworks, Inc.
    Business Analyst public Remote experience
    Shokworks, Inc.
    Jan 2020 - Jun 2021 (1 year 6 months)
    • Create, review, and update requirements and high-level technical documentation. • Support internal QA and incident management. • Deliver timely reports or information requests. • Point of contact between Stakeholders and the development and engineering team. • Improvement proposals and problem-solving. • Development planning and monitoring. • UAT support. Defining UAT sessions and coordinating user involvement, validating that the software meets the Business Requirements and expectations
  • Shokworks, Inc.
    Service Desk Lead public Remote experience
    Shokworks, Inc.
    Nov 2018 - Dec 2019 (1 year 2 months)
    ● Find the root cause of issues, and perform any necessary troubleshooting, addressing the first and second-level technical support requests assigned. ● Keep the users informed about the results and progress of their requests. ● Act as a connection between users and specialized support staff if required. ● Manage all assigned tickets, ensuring all actions required to solve error/bug-related issues are in place. ● Incident management, communicating the incident status, workaround, or expected resolution timeframes to affected users. ● Keep communications between all parties involved, raising concerns promptly to guarantee the best outcomes.
  • A
    AT&T Sales & Customer Service - Team Lead
    AT&T
    Aug 2017 - Oct 2018 (1 year 3 months)
    ● Lead customer service and sales team of 15 to 20 representatives. ● Provide coaching with feedback and support, with the appropriate approach for each scenario. ● Action Plans, Plans for Success, and Engagement ● Manage customer service interactions with advocates. ● Background as top performer Customer Service Agent, achiever of established KPIs.
  • C
    English Teacher
    Centro de Asesorías Educativas
    Sep 2015 - Jul 2023 (7 years 11 months)
    * English teacher for students in Elementary School, Middle School, and High School. * Assistance and support with essays. * Preparation for school tests.
Education verified_user 0% verified
  • U
    Computer Engineering
    Universidad Nacional Experimental de las Telecomunicaciones e Informática UNETI
    Oct 2023 - Current (1 year 9 months)
  • Politécnico Santiago Mariño
    Engineer's degree Civil Engineering
    Politécnico Santiago Mariño
    2015 - 2021 (6 years 1 month)