Luismary Andreina Saavedra Cantillo

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Executive Assistant and QA Tester

Stealth company

May 2025 - Current (1 year 2 months)

As an Executive Assistant and QA Tester, I delivered comprehensive executive support, including calendar and travel management, confidential correspondence, and meeting coordination. I performed QA testing by building simulations to validate code changes, diagnose production issues, replicate bugs, and verify fixes. Additionally, I utilized prompt engineering with AI tools to implement and debug solutions, documenting processes to drive efficiency gains. While CRM tools were not a primary focus, I effectively used ClickUp to track all project tickets, ensuring seamless task management and enhancing overall project visibility. My role required a blend of administrative assistance and technical acumen, allowing me to support executive functio

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Customer Service, Database Management & Information Analysis Specialist

Access Line Merchandise, Inc.

Jun 2022 - Sep 2025 (3 years 4 months)

As a Customer Service, Database Management & Information Analysis Specialist, I managed end-to-end operations, including order processing, fulfillment tracking, logistics coordination, and customer support. I utilized Python to automate price databases, ensuring accurate reporting and effectively resolving escalations. My role involved creating and updating standard operating procedures (SOPs) to improve clarity, minimize errors, and boost efficiency. Additionally, I handled financial services by processing customer credit card information and payments, ensuring that all transactions were accurately entered into our system to facilitate order fulfillment. This experience enhanced my skills in information analysis and operations management,

Team Lead / Admin Ally

Rollback Ally

Mar 2021 - May 2022 (1 year 3 months)

Led 4+ campaigns overseeing quality, SLA compliance, invoicing, collections, and database admin. Built custom reports/dashboards and coached team for performance gains. Designed workflow improvements to streamline processes.

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Operations Junior Lead

LFS Lynxus

Feb 2020 - Feb 2021 (1 year 1 month)

As Operations Junior Lead, I managed daily operations, monitored KPIs, ensured SOP compliance, provided associate feedback and coaching, and reported issues for process adjustments. My role involved a strong focus on KPI monitoring and operations management, where I utilized various tools to enhance workflow optimization and process improvement. Additionally, I leveraged my skills in database management and documentation management to maintain accurate records and streamline operations. While CRM tools were not a primary focus, I effectively used FourKite CRM to support logistics operations, which contributed to improved task tracking and overall efficiency. My proficiency in Microsoft Excel and Google Docs further facilitated document prep

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SWAT Team – Training

LFS Lynxus

Feb 2019 - Jan 2020 (1 year)

Served as the company's sole cross-functional trainer, responsible for developing and updating SOPs and training materials across all active campaigns. Led new employee orientation and onboarding sessions company-wide, ensuring associates were fully prepared to meet campaign-specific requirements. Also functioned as the primary coverage resource for any campaign when associates were on medical leave, vacation, or otherwise unavailable — requiring deep knowledge of every active campaign's processes and systems.

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BPO Operations Specialist (via BPO for YRC / HNRY)

LFS Lynxus

Aug 2018 - Feb 2019 (7 months)

Worked as a Building Agent and Tracking Agent for YRC Freight (later transitioned to HNRY), a major US-based freight carrier. As a Building Agent, I executed shipment consolidation and manual order builds to create cost-effective full truckload shipments meeting client delivery requirements. As a Tracking Agent, I tracked and traced shipments, updated milestones, distributed data, and communicated directly with US-based agents, and partners via phone and email. Handled customer escalations with a strong emphasis on service and resolution.

Bilingual Agent - Avianca

OneLink BPO

Jun 2017 - Jul 2018 (1 year 2 months)

Provided bilingual (English/Spanish) support for one of Latin America's largest airlines, handling inquiries and requests across two client segments: individual customers and travel agencies. Started in the Operational Events team, managing flight disruptions, rebookings, and schedule change communications. Later transitioned to the Agencies desk, where I supported travel agencies with voluntary changes, fare inquiries, booking modifications, and back-office coordination using Amadeus GDS — requiring a strong understanding of airline processes and the fast-paced, detail-driven nature of travel operations.

Luismary Andreina Saavedra Cantillo

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