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Luis Guzman
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Mexico City, Mexico
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- NGlobal Business Development ManagerNekotec TecnologÃa, S.A. de C.V.Aug 2018 - Current (6 years 10 months)â—¼ Designed global strategies for marketing and selling PureSocial, primarily in North America, EMEA, and APAC, resulting in a 20% growth of the brand. â—¼ Developed business strategies to meet budget targets, considering digital transformation solutions focused on customer engagement based on cloud services, including services, tools, and costing; as well as the preparation and assembly of bidding processes for government and RFPs. â—¼ Followed up and implemented digital transformation and cloud solutions with Agile methodologies for clients with up to 3,000 contact center positions.
- BComercial ManagerBconnect Services, S.A. de C.V. (Grupo CieKonecta)Dec 2011 - Mar 2018 (6 years 4 months)â—¼ Designed business strategies to meet budget targets for private and government initiatives, achieving business goals of up to MXN 2.1 billion for clients such as SAT, Nafinsa, American Express, Banamex, ISSSTE, and Santillana. â—¼ Follow-up and implementation (Staffing, hardware, software, and telecommunications) of the solutions, as well as the Roll Out of CRM USI/EBMS for the Corporate (Cie). â—¼ Developed proposals for continuous improvement and new services, increasing client revenue by up to 20%. â—¼ Designed Contract of Services.
- TChief Information Officer - CIOTELVENT MÉXICO, S.A. DE C.V. (Grupo Abengoa – 7 companies)Jan 2008 - Jan 2011 (3 years 1 month)◼ Defined and managed procedures, corporate standards, objectives, policies, training plans, new projects, and budgets, reducing operating expenses by 35%. ◼ Developed and documented plans, programs, new policies, standards, and budgets in collaboration with the general managers of each of the 7 companies in the group, including support for services provided to Pemex on platforms. ◼ Designed and implemented improvements in the data, voice, server, system, and operational infrastructure for the group's companies, in alignment with the business policies and corporate guidelines from Spain. ◼ As the head of the user support department at the national level and support for Ibero-America, I improved service level agreements (SLAs) by up to 80%.
- CIT ChiefConsorcio Aviacsa, S.A. de C.V.Jan 2004 - Jan 2008 (4 years 1 month)â—¼ Designed and implemented IT infrastructure, systems and operation improvements in accordance with business policies including Call Center, VoIP and network and cabling infrastructure changes in Sales and Airport offices that reduced operating expenses by 30%, and enabled Fleetwatch and Crewwatch for Flight Control. â—¼ Managed telecommunications infrastructure (voice/data/wireless) in planning, operation and maintenance at national and US level (1,500 users). â—¼ Responsible for user support and equipment maintenance at national and US level (1,500 users). â—¼ Responsible for the operation SITEs, communication networks in regional offices and the corporate office at national and US level (120 sites). â—¼ Responsible for the SITA system in plannin
Project Director and e-Business Manager / Telecommunications ManagerUNITECJan 2001 - Jan 2004 (3 years 1 month)â—¼ Implemented strategies for the University's presence on the Internet by negotiating with senior management. â—¼ Managed and optimized resources for e-Business on the Internet, for the realignment of processes and development of applications through RUP, allowing the centralization of the operation, increased security and decreased operating costs. â—¼ Implemented the University Portal, managing costs and budget, reducing expenses by up to 80%. â—¼ Conducted availability and security studies of telecommunications and financial resources for new hardware and software implementations and process improvement. â—¼ Developed telecommunications technology and security projects, such as the implementation of Open Office and Security based on the BS7799 s- CInformation Technology ManagerCONSULTORES Y SOPORTE AMD, S.A. DE C.V.Jan 1994 - Jan 2001 (7 years 1 month)â—¼ Managed costs and budgets for Information Technology projects. Design and implementation of sales and marketing strategies. â—¼ Developed key in hand Information Technology projects (Systems and Telecommunications). â—¼ Managed and supervised support staff in the implementation of Information Technology solutions (Hardware, Software -MCBA and Telecommunications), Security and compliance with hardware contracts (servers, PCs and printers), software, telecommunications (LAN and WAN networks) and preventive and corrective maintenance of the same, both on UNIX and Intel / Microsoft platforms; Development and implementation of logistics. â—¼ Made Service reports to senior management. â—¼ Responsible for Hewlett Packard, Cisco and Microsoft Certificati
Education
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- BBachelor of Computer Science with a specialization in computingSep 1990 - Jun 1994 (3 years 10 months)