Luis Felipe Pita Ahumada
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Customer Success | Recruiter | Administrative Assistant
Provincia de Lima, Peru
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- TCustomer Success Specialist public Remote experienceTonybetAug 2023 - Jul 2024 (1 year)Management of live chats with customers to address inquiries regarding betting, financial transactions, and other general platform-related questions. Review, analysis, and validation of important documentation to ensure the authenticity of information provided by users and companies. Maintenance of high standards of quality and speed in service efficiently resolves most issues. I offered a betting control program that the company created.
- CImport and Distribution ManagerCataleya Importaciones S.A.CJun 2023 - Current (2 years)Analysis of domestic pricing and evaluation of import costs for consumer goods. Management of contacts and business relationships with national manufacturers and distributors. Negotiation with banks. Establishment of commercial ties with manufacturers in China, Ecuador, and Uruguay. Use agile methods. Answering client's emails.
- FCustomer Success Agent public Remote experienceFenix Internet LLCJan 2023 - May 2023 (5 months)Comprehensive analysis and meticulous review of banking and personal documentation of US clients. Verification of authenticity, accuracy, and regulatory compliance of tax documentation. Effective management, handling extensive databases, and resolution of user issues while maintaining communication in English. Handling withdraw operations to different United State's banks. Maintain the operational efficiency of the position by ensuring customer satisfaction and keeping the company informed of daily performance. Working remotely, from Peru.
Senior recruiter public Remote experienceTorre.aiSep 2022 - Dec 2022 (4 months)Identification and selection of qualified senior professional profiles for global job positions. Market research to analyze talent liquidity and negotiation of offers with employers to secure competitive salaries and attractive benefits packages. Maintaining an average of three candidates interviewed per open job position, optimizing the sourcing process, and ensuring customer satisfaction. Working remotely, from Peru.- Dedicated Recruiter public Remote experienceTorre.aiJul 2022 - Aug 2022 (2 months)Evaluation and selection of candidates for global job openings. Development and formulation of metrics to analyze and enhance the efficiency of internal processes and support administrative decisions. Maintenance of strong relationships with hiring managers, providing feedback and timely updates on candidate status, and ensuring customer satisfaction. While conducting recruitment, I recommended that job seekers use Torre's service, where I assisted them in improving their professional profiles to secure a good job. Working remotely, from Peru.
- Customer success agent public Remote experienceTorre.aiDec 2021 - Feb 2022 (3 months)Management of smooth and effective communication with platform users. Conducting updates and daily review of performance metrics. Provide exceptional customer support, efficiently resolving issues and ensuring high customer satisfaction.
- Candidate Hunter verified_user Verified experience public Remote experienceTorre.aiSep 2021 - Nov 2022 (1 year 3 months)Identification and selection of professional profiles to fill available positions in various companies Development and formulation of daily metrics and strategies to expedite business processes. Creation and maintenance of a database of job offers and candidate profiles, optimizing hiring processes. While conducting recruitment, I recommended that job seekers use Torre's service, where I assisted them in improving their professional profiles to secure a good job.
- CAdministrative AssistantCataleya Importaciones S.A.CMay 2020 - Jul 2022 (2 years 3 months)Research and contact with national and international suppliers of automotive materials. Timely preparation and presentation of expense reports. Demonstrated of excellent organizational and time management skills, with the ability to prioritize tasks and meet strict deadlines. I had to reach out to potential clients who needed automotive products and guide them through the entire process until the purchase was completed. I offered a program to some family businesses that I had created to maintain clear administrative control with optimized charts. Basic use of SAP
- CPurchasing and Sales ManagerCataleya Construcciones E.I.R.LJan 2018 - Mar 2020 (2 years 3 months)Price quoting for goods and services, and negotiation with suppliers to secure favorable terms. Presentation of departments and properties to clients, highlighting key features and benefits. Utilization of outstanding interpersonal skills to interact with clients and build positive, long-lasting relationships, using agile methods. Negotiate with banks. Develop and manage social media advertising campaigns for the company's products. Create the company's operational process to keep information organized and accessible for analyzed and informed decision-making. Basic use of SAP, managing the area in Chiclayo, and sometimes remotely.
- Public Relations OfficerOrange EntertainmentJan 2017 - Feb 2019 (2 years 2 months)Expansion of the strategic client network and acquisition for music events and ticket sales. Management of public image through strategic media relations and participation in public speeches; writing press releases, proposals, and articles to promote events and strengthen the brand. Created and managed social media posts about company events, analyzing engagement insights to optimize performance. Ensure the efficient operation of ticket sales and distribution processes, ensuring customer satisfaction. Successfully managed the ticket sales process, consistently achieving over 200 sales per event. Selling tickets throw social media.
- CVolunteer workColegio San AgustínMar 2016 - Jul 2016 (5 months)I participated in the decoration of an educational center in a settlement near Chiclayo, activities with the elderly at a local nursing home, and the redecoration of spaces at San Agustín School.
Education
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- Administration and International BusinessUniversidad Peruana de Ciencias AplMar 2017 - Dec 2022 (5 years 10 months)I graduated with distinction, ranking in the top ten percent of my class, and maintaining an outstanding GPA. During my studies, I developed essential soft skills such as organization, administration, analysis, leadership, and teamwork, which are fundamental to my professional growth. I actively participated in extracurricular activities that enriched my academic experience and strengthened my interpersonal skills.
- CEstudios escolaresColegio San AgustínMar 2006 - Dec 2016 (10 years 10 months)
Projects
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- LBanda de Rock AlternativoLouanJun 2019 - Current (6 years)We developed and executed launch campaigns for our music releases while strategically managing our social media presence. Maintain a regular analysis of the results.