LUIS FELIPE FRANCO YEPES Administrqative Assistant

Departmental Campaign Coordinator

Partido Liberal Colombiano

Mar 2025 - Oct 2025 (8 months)

Managed a portfolio of 245 candidates across 32 municipalities, serving as their main operational point of contact throughout the campaign Built and maintained a structured follow-up system that kept 300+ people on track and delivered results 46% above projections Coordinated between local teams and central leadership, resolving issues proactively and keeping projects moving

Territorial Advisor

Partido Liberal Colombiano

Jan 2025 - Jan 2026 (1 year 1 month)

• Served as the main point of contact between regional leaders and national party leadership, managing key relationships across multiple accounts simultaneously • Coordinated outreach, follow-up, and communications for congressional campaigns, keeping stakeholders aligned and informed • Identified opportunities to strengthen partnerships and expand support networks across target regions

Political Advisor

Partido Liberal Colombiano

Jan 2025

• Managed strategic relationships with key partners, supporters, and stakeholders on behalf of the candidate • Coordinated project timelines, deliverables, and communications across multiple internal and external parties • Acted as the primary liaison for high-value contacts, ensuring consistent follow-up and relationship maintenance

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Medical Virtual Assistant

Zmedi HealthCare - Immpact Global

Jul 2023 - Oct 2024 (1 year 4 months)

• Managed 60+ daily interactions in English with U.S.-based clinics, handling scheduling, documentation, and coordination • Served as the point of contact between patients and healthcare providers, ensuring smooth handoffs and follow-through • Worked with insurance portals and administrative systems in a fast-paced bilingual environment • Executed strategic patient outreach campaigns, utilizing persuasive communication and follow-up discipline to remind patients of pending vaccinations and required health checkups, which directly enhanced clinic appointment-setting and proactive patient engagement.

Administrative Assistant

Alcaldía de Medellín

Jul 2022 - Oct 2022 (4 months)

Served as inspection secretary managing official documentation and administrative workflows for field operations of the Mobility Secretariat.

Grade I Legislative Assistant

Senado De La República de Colombia

Jan 2022 - Jul 2022 (7 months)

• Managed relationships with constituents, institutional partners, and high-profile stakeholders on behalf of the senator • Handled scheduling, communications, and sensitive documentation in a high-trust environment with demanding clients • Coordinated between the senator's office and external parties, ensuring professional and timely follow-up

Administrative Assistant - Asset Research Investigator

Alcaldía de Medellín

Feb 2021 - Oct 2022 (1 year 9 months)

Conducted legal investigations using SAP and public records to identify assets for debt enforcement processes. Prepared reports for legal and financial teams and managed complex case files.

Collections Specialist — Solvo Global

Solvo Global

Sep 2020 - Feb 2021 (6 months)

Handled bilingual English/Spanish outreach and negotiations for U.S. accounts. Managed accounts receivable, resolved disputes, and consistently met collection targets in a high-volume environment.

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Travel agent

Aviatours

Jul 2017 - Nov 2018 (1 year 5 months)

Managed client accounts, bookings, and vendor relationships with bilingual customer service. Used CRM and reservations systems to handle domestic and international travel logistics.

LUIS FELIPE FRANCO YEPES

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