For the last 20 years, I've mastered the art of customer-centric work — patience, clear communication, and a genuine will to fix the problem matter more than any script.
Customer service and collections professional with a consistent track record of exceeding targets. I managed 200+ outbound calls daily using a manual dialer system, while surpassing my weekly collections quota of $2,000 — averaging $3,500-$3,700 per week (75-85% above target) — which earned me regular bonuses for both volume and performance.
I'm highly organized and thrive under pressure, known for completing tasks ahead of schedule while consistently exceeding benchmarks. I build rapport quickly, even in difficult conversations, and I'm skilled at resolving conflicts while maintaining strong relationships. I adapt easily to new CRM platforms and systems.
While my core experience is in customer service and collections, I've developed strong organizational skills, the ability to work under pressure, and a habit of anticipating needs before they arise — skills I'm also open to applying in an administrative or executive support capacity.
Currently open to remote opportunities where I can bring measurable results to a team.
