Bilingual (EN C1, ES Native) e-commerce entrepreneur and CX & L&D specialist with 3+ years of experience in high-growth tech environments. Currently serving as Senior Learning Experience Leader at TaskUs, leading a team of trainers — a role that has given me a broad, objective view of how organizations truly develop their people and scale their operations. Simultaneously leading an own e-commerce brand, leveraging AI automation, n8n workflows, and data-driven decision-making to optimize processes end-to-end. Background in designing onboarding programs that reduced ramp time by 25%+ and improved key metrics (CSAT, AHT, FCR) at companies like Nintendo and Shopify. I bridge business strategy, people development, and technology to build systems that scale.
