Luis Enrique Chavez Zuzunaga

B

Python developer

BINDRA

Jun 2024 - Current (2 years 2 months)

• Use of Python libraries for the backend development of an AI chatbot (Using libraries like Flask, SQLite3, pandas, OpenAI). • AI assistant fine-tunning so it can properly retrieve the needed information. • Use the OpenAI API and create a direct link between it and the WhatsApp API so anyone can communicate with it. • Implement a SQL database to keep track of the conversation and the user's sentiment about chatting with the AI. • Implement cybersecurity measures to prevent SQL injections.

Sales Operations Team Lead

TRANZACT

Feb 2023 - Dec 2024 (1 year 11 months)

• Lead a team to achieve company's goals. • Meetings with the international team to coordinate future strategies. • Generate reports ad hoc reports for the international team. • Dashboard creations in PowerBI. • Create and optimize data models, DAX calculations • Implement new processes to improve efficiency. • Use analytical strategies to identify trends, patterns and problems that allow better decision making. • Coordinate with the different areas of the company to implement solutions. • Be the one responsible for the reports that ensure the sales force can perform their tasks without interruption and at the best of their abilities. • Use data analysis skills to review daily KPIs to ensure the correct functioning of the sales fo

S

Sales Operations Manager

Apr 2021 - Jan 2023 (1 year 10 months)

• Ensure that the sales team can do their daily tasks uninterrupted. • Optimize agents' daily productivity and provide guidance to navigate the annual certification process. • Manage and resolve a constant stream of troubleshooting tickets, ensuring timely resolution on technical issues. • Use data analysis skills to review daily KPIs to ensure the correct functioning of the sales force. •

Panning coordinator

Laive

Sep 2019 - Mar 2021 (1 year 7 months)

• Develop new business relations. • Work with different teams to ensure the adequate fulfilment of orders from multiple clients. • Maintain good business relationships with various clients from all over the country. • Keep the database up to date with the latest client information and extract important insights from it. • Elaboration of different sales reports. • Creation of dashboards in PowerBI • Using data analysis skills to realize sales forecasting for multiple products. • Stay up to date with government's assistance programs where we could offer our products to their suppliers. • Achievements: Deployed a tool that allowed the team to process orders in 20 minutes instead of 3 hours daily. Rearranged the way of merchandise bein

S

Sales executive

May 2017 - Sep 2019 (2 years 5 months)

• Get more clients. • Oversee all required documents by the clients needed for working with the government. • Review products' inventories to ensure the adequate attention of client' s requirements. • Ensure the correct delivery of the merchandise to our customers, ensuring that everything was as is should have been.

Luis Enrique Chavez Zuzunaga

About

Detail

Timeline

Résumé