LUIS CAMEJO
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LUIS CAMEJO

LUIS CAMEJO

About

Detail

Operations Coordinator
Hermosillo, Sonora, Mexico

Contact LUIS regarding: 

work
Full-time jobs
Starting at MXN60K/month ~USD3.08K/month
Flexible work
Starting at MXN133/hour ~USD6.84/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • N
    OPERATIONS COORDINATOR
    NicheAim
    Oct 2022 - Feb 2024 (1 year 5 months)
    Maintaining comprehensive project forms of communication between DevOps and clients, in accordance with the established SOP for project management artifacts, communication guidelines, and access to information. Ensuring that all projects are delivered on-time, within the scope with great quality and within budget. Monitor/Track project progress and set deadlines. Communicates with the team on progress, roadblocks, goals etc. Monitoring tasks, activity progress and that tasks are properly assigned until the closure of the project. Ensure that all assigned tickets have an estimate of time spent on it. Ensure that all tickets in Project Tracker have the correct Tracker type. Ensure that all assigned tickets in Project Tracker have a Due Date i
  • Boldr
    SERVICE DELIVERY MANAGER
    Boldr
    Aug 2021 - Sep 2022 (1 year 2 months)
    DAILY REMOTE OPERATIONS MANAGEMENT OF DIFFERENT CLIENTS/ACCOUNTS (+5 PROJECTS) DATA MANAGEMENT CUSTOMER SERVICE SALES DEVELOP TEAM CAPTAINS FROM MULTIPLE ACCOUNTS. OVERSEE AND COORDINATE WITH CLIENT SUCCESS MANAGER TO ACHIEVE CLIENT AND MULTIPLE STAKEHOLDERS SATISFACTION. CREATE AND APPLY DIFFERENT ACTION PLANS TO ENSURE IMPROVEMENT AND ACHIEVEMENT OF KPI'S. INNOVATE PROCESSES WITHIN MY ACCOUNTS, AS WELL AS RECOMMENDATIONS FOR IMPROVEMENTS IN THE OVERALL COMPANY'S PROCESSES.
  • O
    OPERATIONS MANAGER
    Jun 2017 - Jun 2021 (4 years 1 month)
    DAILY CALL CENTER OPERATIONS MANAGEMENT. COACHING TO SUPERVISORS AND AGENTS. MULTIPLE PROJECTS OVERSIGHT, IDENTIFY AREAS OF OPPORTUNITY AND CREATE ACTION PLANS TO ADDRESS OPPORTUNITIES FOUND. DRIVE OPERATIONS BY KPI ACHIEVEMENT. RESPONSIBLE FOR MAINTAINING A HEALTHY STAFFING, PAYROLL MARGIN AND BILL TO PAY IN MY ACCOUNTS. CLIENT FACING MEETING AND STAKEHOLDER MEETINGS. DAILY REVENUE TRACKING. HAD DIRECT REPORT OF 7 SUPERVISORS AND INDIRECTLY MANAGED OVER 80 PEOPLE.
  • S
    SUPERVISOR
    Dec 2013 - Jun 2017 (3 years 7 months)
    RESULTS-CX DECEMBER 2013 - JUNE 2017 PROVIDED FEEDBACK TO AGENTS ON THEIR CALLS.EVALUATED CALLS FROM AGENTS AND PROVIDED FEEDBACK BASED ON THEM. COORDINATED A TEAM OF 15 PEOPLE.
Education verified_user 0% verified
  • U
    Bachelor of Engineering
    Universidad del Estado de Sonora
    Aug 2007 - May 2013 (5 years 10 months)