Luis Andrey Olivas Soto Soporte técnico

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Technical support Level 3

Infotree Global Solutions

Aug 2022 - Jan 2025 (2 years 6 months)

- Supported and supervised the configuration, maintenance, and troubleshooting of lab servers at both software (Windows, Ubuntu, RHEL, CentOS, Linux) and hardware levels (RAM, CPUs, graphic cards, server motherboards, debugging tools), including resolving network issues, managing remote access tools, and addressing requests through a ticketing system (JIRA) to meet the development team's needs. - Performed work in virtualization environments (Proxmox), creating VMs and enabling efficient resource management. - Provided general support for Intel servers at both physical and software levels, ensuring robust virtualization services and maintaining accurate inventory records to enhance operational efficiency.
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Technical support

InfoTree Global Solutions (Intel)

Oct 2021 - Aug 2022 (11 months)

2021 - 2022 * Debugging role during installation of company new server platforms at the hardware and software level * Run different quality automated tests provided by the customer and supervise the success of each test, helping debugging process by reading scripts outputs and analyzing them
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Técnico de garantías

Extremetech

Feb 2020 - Sep 2021 (1 year 8 months)

- Warranty ' s technician Extreme Tech 2020 - 2021 * Find and repair different computer equipment issues (hardware and software): peripherals, laptops, and desktop computers and their own individual parts * Prepare detailed technical reports for each case reported, provide periodical updates to the final customer via e - mail and calls, and communicate the final resolution of the revision

Education 0% verified

Luis Andrey Olivas Soto

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