CUSTOMER SUPPORT SPECIALIST verified_user
Verified experience
Intouch 24-7
Jan 2021 - Mar 2024 (3 years 3 months)
Developed activities as the frontline interaction between the company clients and their customers ensuring communication channels with the intention of solving inquiries from the different clients. Additionally, communicated as a telephone agent and a coaching assistant for the Team Leader.
• Facilitated comprehensive assistance to customers during calls, addressing inquiries and guiding them through processes effectively.
• Provided guidance and support to enhance performance and efficiency within the customer support department.
• Coordinated dates and deliveries for customers, ensuring seamless and timely service.
• Evaluated calls from new company hires to ensure adherence to quality standards and provide constructive feedback for i
