Luis Alejandro Bonilla Manrique Bilingual Sales Development Representative

Sales Development Representative

Fulcrum

Jul 2025 - Oct 2025 (4 months)

Account Executive

CityDataai

Mar 2023 - Apr 2025 (2 years 2 months)

CITYDATA.ai provides mobility intelligence and citizen apps for smarter, sustainable, and resilient cities. Our geospatial AI platform crowdsources, curates, and simulates the presence and movement of people to create mobility digital replicas for +8000 cities. Our citizen apps and chatbots engage residents with contextual data based on their location. Municipal agencies including Parks & Recreation, Transportation, Economic Development, Urban Planning, and Public Works depend on CITYDATA for their planning and operational data needs. Reach out to us to discuss how CITYDATA can help your city make informed data-driven decisions.

Head of Data Management

CityDataai

Mar 2023 - Jun 2025 (2 years 4 months)

As the Head of Data Management, I led the strategic direction and execution of data management initiatives, ensuring robust data governance and project management practices across the organization. My role involved overseeing the development and implementation of data-driven solutions that enhanced operational efficiency and informed decision-making. Additionally, I identified and qualified new clients to utilize our dashboards, which provided unique insights into visitor patterns across various regions. This initiative not only created opportunities for better organization of annual events and gatherings but also fostered a vision for expanding our capabilities to prepare for festivals and community events, ultimately driving engagement an

Head of Public Contracting & Data Analyst.

CityDataai

Mar 2023 - Apr 2025 (2 years 2 months)

As the Head of Public Contracting & Data Analyst at CITYDATA.ai, I spearheaded the strategic direction and execution of data management initiatives, ensuring robust data governance and project management practices across the organization. My role involved overseeing the development and implementation of data-driven solutions that enhanced operational efficiency and informed decision-making for municipal agencies, including Parks & Recreation, Transportation, Economic Development, Urban Planning, and Public Works. I utilized my expertise in public contracting and geospatial analysis to create mobility digital replicas for over 8,000 cities, enabling agencies to make informed, data-driven decisions. Additionally, I identified and qualified ne

Logistics Coordinator

XPO Logistics Inc

Sep 2019 - Nov 2022 (3 years 3 months)

LOGISTIC COORDINATOR, LEAN SOLUTIONS GROUP (XPO LOGISTICS) (Octubre 2019 – Noviembre 2022) Responsible for contacting freight and transportation companies based on their specific needs during the integration process with XPO Logistics, while assisting in various onboarding and carrier engagement projects within the Brokerage division. Developed strong relationships with new clients in the industry, leveraging my skills in employee onboarding to facilitate smooth transitions and enhance engagement. Additionally, utilized my understanding of sales techniques to identify and create opportunities for onboarding new clients in the carrier industry, ensuring a diverse range of loads available for truck drivers, which ultimately contributed to the

Customer Service Representative

ContactPoint

Jan 2019 - Sep 2019 (9 months)

CUSTOMER SERVICE REPRESENTATIVE, CONTACT POINT 360. (January 2019 – September 2019) Support and troubleshooting for EnerCare Canada customers and assistance in installation, maintenance and sales of heating and air conditioning services for Canadian residents.

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English Tutor

USASHISHUUUAABC JR

Apr 2017 - May 2019 (2 years 2 months)

As an Online English Tutor for students in China, I provided tailored instruction to learners aged 5 to 14, focusing on enhancing their comprehension, pronunciation, and writing skills. My extensive experience spans various roles, including English language teaching, bilingual customer service, sales, and logistics, which has equipped me with a diverse skill set. I possess a native command of English and have delivered EFL/ESL/TESOL instruction, while also training teachers in the communicative approach to improve their fluency in expressing ideas and engaging in daily conversations. Additionally, my experience in deal closing has been beneficial in cross-selling and renewing contracts by offering students more courses, as well as encouragi

Customer Service Representative

Convergys

Sep 2012 - Dec 2013 (1 year 4 months)

Agent in charge of resolving U-verse campaign issues with AT&T providing the best service experience and timely resolution of customer requests, also, the upsell of products and services, contacting new and existing customers to meet and outreach sales objectives

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Customer Service Representative

CONVERGYS LIMITED

Sep 2012 - Dec 2013 (1 year 4 months)

Customer Service Specialist

Sitel Group

Sep 2010 - Aug 2012 (2 years)

As a Customer Service Specialist, I was responsible for providing comprehensive information and support to customers across various campaigns, guiding them effectively through their complaints, requests, and claims. My role involved not only addressing customer inquiries but also utilizing objection handling techniques to resolve issues efficiently. Additionally, I leveraged my sales skills to upsell products and create opportunities for new product additions and renewals, enhancing customer satisfaction and contributing to overall business growth.

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English Teacher

HTL HIGH TECHNOLOGY IN LEARNING

Feb 2008 - Oct 2009 (1 year 9 months)

As an English Teacher, I served as an advisor for all levels of the English language, helping students develop essential skills such as pronunciation, listening, and writing. In addition to my teaching responsibilities, I engaged directly with students and their families to understand their unique needs and recommend personalized academic strategies. This consultative approach, while not a traditional sales role, closely aligns with Zenith Prep Academy’s focus on educational sales, as I communicated the long-term value of tailored learning plans. By building trust through ongoing relationships, I supported families in making important educational decisions, reinforcing the importance of personalized guidance and long-term engagement in the

Luis Alejandro Bonilla Manrique

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