L
Luis Alberto Peniche Chablé
About
Detail
Merida, Yucatan, Mexico
Contact Luis regarding:
work
Full-time jobs
Starting at
USD1.2k/month
Résumé
Jobs
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SaaS Support Agent public Remote experienceGoHighLevelApr 2025 - Current (1 year 3 months)Specialized in the GoHighLevel platform, handling issues related to automations, CRM, sales funnels, and user configuration. Configured custom domains for clients in GoHighLevel, including DNS record validation (A, CNAME, TXT) for features such as email marketing, landing pages, and authentication. Also provided support for domain integration with external services like Cloudflare, Google Domains, and Namecheap.- DTechnical Support SpecialistDealer GeekOct 2022 - Dec 2024 (2 years 3 months)Utilized remote desktop tools to diagnose and fix issues for customers located in the United States, enhancing service efficiency. Successfully handled and resolved a high volume of technical support tickets, ensuring customer satisfaction and swift resolution. Created comprehensive support documentation and FAQs, improving self-service support options for users.
- CTechnical SupportCGTIC UADYMar 2021 - Sep 2022 (1 year 7 months)Efficiently managed and escalated tickets, demonstrating strong conflict resolution and technical expertise. Performed on-site system and software upgrades, minimizing downtime and ensuring seamless transitions for users. Led training sessions for new team members, sharing best practices and troubleshooting techniques.
Education
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- BBootcamp FullStackJava Developer - Generation MéxicoMar 2024 - May 2024 (3 months)
- Professional Fundamentals of Software DevelopmentMicrosoftFeb 2024
- Microsoft Certified: Security, Compliance, and Identity FundamentalsMicrosoftSep 2023
- UBachelor's Degree in Information TechnologyUADYAug 2018 - Dec 2022 (4 years 5 months)