Lou Agámez

Lou Agámez

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VA | Administrative Support | Customer Service Specialist Tier 3
Barranquilla, Atlantico, Colombia

Contact Lou regarding: 
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Full-time jobs
Starting at USD2.5K/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 40% verified
  • 5
    T
    Operations & Executive Assistant public Remote experience
    519 Painters CPN, Trade Launch CPN
    May 2023 - May 2025 (2 years 1 month)
    Supported daily operations for two companies under the same ownership: a residential painting & maintenance company and a trades-focused education platform (The Trade Launch). For the maintenance & painting company: - Assisted with customer coordination, ensuring timely and high-quality delivery of home improvement services. - Handled client communication, service scheduling, and support for field teams, contributing to a professional and polished customer experience. For The Trade Launch (educational company): - Supported marketing and sales operations for a platform helping maintenance and painting companies across Canada and the U.S. grow their revenue to six figures annually. - Focused on door-to-door sales strategies, process improve
  • Z
    CRM & Administrative Support Specialist at Insurance Company public Remote experience
    Zeyger Insurance LLC
    Feb 2021 - Mar 2023 (2 years 2 months)
    Provided timely and empathetic customer service based on real-time CRM insights, following up with leads to provide personalized insurance information and support. Managed data entry, calendar scheduling, and appointment setting for clients, ensuring seamless communication and follow-ups. Oversaw and optimized CRM pipeline stages to boost sales conversion rates and overall business efficiency. Contributed to process automation initiatives, leading to a 25% improvement in HR liquid resource utilization. Supported the sales and operations teams with structured workflows, ensuring better client experience and operational scalability. Additionally, my experience with GHL (GoHighLevel), the first CRM used by the team before our transition to Age
  • V
    Executive Assistant to the COO public Remote experience
    Verbo Architecture LLC
    Sep 2018 - Jan 2021 (2 years 5 months)
    Served as a key operational partner to the Chief Operating Officer, managing a high-volume, dynamic schedule and coordinating complex travel and meeting logistics across multiple departments. Led the planning and execution of internal meetings, cross-functional communication, and daily task prioritization to maximize executive efficiency. Created detailed reports, briefings, and presentations, supporting strategic decision-making and business planning. Acted as a primary liaison with stakeholders, delivering timely updates, managing inquiries, and ensuring seamless information flow across teams. Brought a strong customer service mindset to internal and external interactions, helping foster a collaborative and responsive organizational cultu
  • S
    Business Development Manager Assistant verified_user Verified experience
    Stratto Group
    Feb 2013 - Jul 2018 (5 years 6 months)
    Led the company’s growth strategy, identifying and securing new business opportunities, building key B2B partnerships, and expanding our market presence in competitive sectors. Directed a cross-functional team to design and deliver custom solutions aligned with client needs, driving long-term relationships and sustained revenue growth. Implemented a structured internal communication workflow, leveraging tools like iMessage and project trackers to ensure real-time alignment across sales, operations, and client success teams. Prioritized clarity, speed, and accountability in team communication, resulting in improved project delivery times and greater organizational cohesion. Played a hands-on role in negotiations, client onboarding, and post-
  • S
    Project Manager Assistant verified_user Verified experience
    Stratto construcciones S.A.S
    Aug 2006 - Jan 2013 (6 years 6 months)
    Oversaw end-to-end project lifecycle management for residential and commercial developments, from initial design concept to construction execution and final delivery. Coordinated multidisciplinary teams including architects, engineers, contractors, and real estate stakeholders, ensuring all phases met design intent, budget constraints, and timeline requirements. Led planning, procurement, and risk management processes, maintaining alignment with regulatory codes, zoning laws, and client expectations. Monitored construction progress through regular site visits, contractor meetings, and milestone tracking, ensuring quality control and timely issue resolution. Collaborated with the real estate team on feasibility studies, site acquisition anal
Education verified_user 0% verified
  • UNIR
    Master Degree in Marketing
    UNIR
    May 2021 - Jun 2023 (2 years 2 months)
  • IE Business School
    MBA - Master in Business Administration
    IE Business School
    Jul 2018 - Jun 2020 (2 years)
  • Universidad Autónoma del Caribe
    Project Management (PMP - PMI Standards)
    Universidad Autónoma del Caribe
    Jun 2016 - Jun 2018 (2 years 1 month)
  • U
    Master of Architecture (MArch)
    Universidad de Catalonia
    Apr 2009 - May 2011 (2 years 2 months)
  • Universidad Autónoma del Caribe
    Bachelor in Architecture (BArch)
    Universidad Autónoma del Caribe
    Feb 2001 - Nov 2005 (4 years 10 months)