Luisa Boudens Rocha

Educational Support Operations Lead

Hashtag Treinamentos

Aug 2025 - Current (8 months)

Lead technical support operations, ensuring efficient and scalable processes Optimize workflows and resolve operational bottlenecks to improve performance and service quality Own issue prioritization and resolution, ensuring operational continuity Collaborate cross-functionally to strengthen processes and improve customer experience Maintain clear documentation and structured operational standards

UX/UI Trainee

Devsinc

Jun 2025 - Aug 2025 (3 months)

Worked closely with a product team to conduct UX research, design UX flows and low-to-high fidelity wireframes. Conducted user research and usability reviews to support solution design and product prioritization. Practiced end-to-end thinking and co-created intuitive features based on real user needs.

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Independent Consultant – Microsoft Excel | Data Analysis | Finance

zero trivial

May 2025 - Current (11 months)

Designed and delivered 1:1 and small-group Excel lessons. Known for making complex formulas and processes simple and relevant. Strengthened my ability to adapt tools to users, explain clearly, and train efficiently.

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Management Consulting Volunteer

Instituto GESC

Jan 2025 - Current (1 year 3 months)

Guidance and support to civil society organizations (CSOs) in areas such as strategic planning, project management, fundraising, and organizational development.

P

Back Office – Administrative and Financial | Process Optimization

Postalis Previdência Complementar

Mar 2024 - Mar 2025 (1 year 1 month)

I optimized the Accounts Payable process by applying the Kanban methodology for task management, using Microsoft Planner as the primary tool. This improved the definition of responsibilities, task stage tracking, and overall agility. I automated the preparation of payment provisions by implementing an import-ready spreadsheet. As a result, the task execution time was reduced from an average of three days of manual routines to approximately 30 minutes, requiring only minor manual adjustments and automatic import. Additionally, I enhanced the control of fixed payments in the department by developing a monitoring spreadsheet. This enabled a solid system for tracking the payment schedule, creating payment provisions, and completing the process

C

Customer Service | Administrative-Financial

Corrida Perfeita

Feb 2021 - Mar 2022 (1 year 2 months)

Supported customer service and billing operations Reviewed and corrected invoice data to ensure financial accuracy Assisted in calculating and validating employee commissions Maintained administrative and financial operational records

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Business Consultant Intern

Capital Digital Consultoria

Jun 2020 - Dec 2020 (7 months)

I worked as an assistant in Business Planning projects. My responsibilities were: market research, strategic planning, social media planning and others.

Sales Consultant

AIESEC

Jan 2020 - Jun 2020 (6 months)

I worked as a sales consultant for volunteer exchange programs, where I developed skills in sales techniques, preparation of product presentation materials, and one-on-one feedback meetings. I was also involved in creating individual development plans, working collaboratively in a team, and maintaining a strong focus on goal-oriented performance. Additionally, I handled lead engagement and follow-up using a CRM system, ensuring an efficient and structured sales pipeline.

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Presidente - Gestão | Comunicação | Representação Discente

Centro Acadêmico de Administração CAADM UNB

Jan 2019 - Jul 2020 (1 year 7 months)

Participei ativamente de reuniões de Conselhos, Colegiados e Núcleo Docente Estruturante como representante discente. Liderei a organização de ações para arrecadar fundos para causas solidárias e de eventos de capacitação, dei suporte contínuo para os estudantes a respeito de assuntos acadêmicos (dúvidas sobre matrícula, oportunidades, matérias etc.) e dei suporte nos eventos da Semana Universitária de Administração.

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Diretora de Assuntos Acadêmicos - Eventos | Representação Discente

Centro Acadêmico de Administração CAADM UNB

Aug 2018 - Dec 2018 (5 months)

Participei da formulação de uma gestão focada em promover maior integração entre os estudantes do curso. Organizamos eventos de integração, recepção de novos alunos e criamos grupos de comunicação para a divulgação de avisos, vagas de estágios e demais informações pertinentes.

Luisa Boudens Rocha

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