Lucila Urlich

B

Interpreter

BILINGUAL|REMOTE

Jan 2025 - Current (8 months)

Remote and part-time position. I assisted in medical/legal/bank/insurance calls and participated as the intermediate interpreter. Dynamic and effective use of language skills in both languages (English and Spanish)

V

Office and Operation manager Argentina

VENUS CONCEPT ARGENTINA SA

Jan 2018 - Jan 2020 (2 years 1 month)

Full-fledged administration of the office Periodic monitoring of income and expenses, monthly and weekly reports to the head office in Canada (weekly sales report). Supervising, planning, and implementing company policies. Compliance with objectives (quarter sales revenue forecast). Overseeing and reviewing foreign trade processes. Monitoring and implementation of company registration processes in ANMAT (control over the health and quality of drugs, chemicals, biomedical materials and technology. All Products for use and application in human medicine in Argentina). Assisting in sales, preparing contracts, coordinating equipment dispatch, and managing delivery and logistics to customers. Customer portfolio management, billing and collection,

H

2016-2018-Finance and warranty representative

HY CITE FINANCE BA S.R.L.

May 2016 - May 2018 (2 years 1 month)

Assist customers-Spanish and English- in their payments and disclose financial contract details. Identify and solve account status issues. Collections Effective solutions and responses, provided through the use of bilingual attention. Conflict resolution. In charge of overseeing accounts with delayed monthly payments. Customer care, credit analysis, and fulfillment of contracts and guarantees. Metric compliance and effective call time management

P

Secretary and Invoicing Process Analysis

PRACTICAJE RÍO DE LA PLATA C.T.L.

Jan 2010 - Jan 2015 (5 years 1 month)

Analysis of company operations and invoicing. Preparation and submitting invoices to both national and international clients. Processing payments, checking bank deposits, and exchange rates. Direct and daily contact with National and foreign clients by phone or email. Agenda management. Banking procedures. Implementation and control of Decano Invoicing Software Office file and management duties.

I

Relations Manager

IBM - INNOVATIVE SERVICES DELIVERY,

Jan 2007 - Jan 2010 (3 years 1 month)

District Specialist of Customer Assistance for General Motors USA. In charge of analyzing, supervising, and following up on complex cases in New York State, USA. Case management and resolution. Direct contact with Cadillac and GM dealerships in NY, EEUU. Coordination work with GM brand management personnel. Teamwork optimization and planning.

T

Sales Representative

TELETECH ARGENTINA S.A. ARGENTINA

Jan 2005 - Jan 2007 (2 years 1 month)

Sales position for banking and financial services to U.S customers. Phone operator, exclusively English spoken. Financial services instructor and adviser. Email and phone contact.

Lucila Urlich

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