Luciana Moumary

Jobs 0% verified

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Remote Project Manager & Quality Analyst

Innovation Advisory Consulting

Apr 2025 - Current (1 year 3 months)

• Managed task creation, assignment, and follow-up in Azure DevOps to keep projects organized and on schedule. • Coordinated communication with clients, stakeholders, and internal teams through meetings, demos, and status updates. • Supported client presentations by sharing design concepts, POC materials, and live product demonstrations. • Created reports, documentation, and internal resources to support project visibility and team alignment. • Provided administrative and operational support to the CEO, including team updates, time-off communication, and staffing coordination. • Conducted quality checks and workflow reviews to ensure systems, features, and business rules functioned correctly. • Helped maintain smooth day-to-day remote opera
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Virtual Medical Assistant & Intake Specialist

WellTel Telehealth Services

Aug 2024 - Apr 2025 (9 months)

• Provided direct administrative and operational support to doctors and healthcare providers in a fast-paced telehealth environment. • Managed 35+ daily patient calls, including intake, scheduling, follow-ups, and coordination of patient communication. • Maintained accurate patient records, medications, and visit details in eClinicalWorks (EMR) to support clinical workflows. • Tracked patient follow-ups, provider requests, and operational tasks using Monday.com to improve workflow visibility and continuity of care.
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Customer Service & Sales Consultant Agent

Itau Bank

Jun 2016 - May 2020 (4 years)

• Handled 50+ customer calls per day, balancing service quality with efficiency and resolution time. • Promoted banking products through consultative conversations and professional client engagement. • Delivered clear, confident communication, maintaining a professional presence in all customer interactions.

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