Lucia Miro

BILLING ANALYST

Anuvu

Feb 2024 - Current (2 years 6 months)

Generate and distribute billing/sales invoices and adhere to special billing requirements set forth by the clients. lssue/record sales invoices in the accounƟng. soŌware to customers/account managers. Prepare Account Receivable and other related reports. Resolve sales and customer billing disputes. lssuance of credit memos or billing adjustments. Assist in the preparaƟon in the monthly sales analysis and reports by product and by region. Contact Sales team to acquire accounƟng/billing informaƟon. Work closely with the accounƟng team and the Finance team to assess overall financial trends. ConƟnuously apply internal controls under SOX to ensure adequacy and adherence to company policies and procedures. Recommend and implement agreed process.

B

PRICING ANALYST

BM Global Services

Aug 2022 - Feb 2024 (1 year 7 months)

Complete the idenƟficaƟon of new Ɵmekeepers and idenƟfy correct rate according to the client contract. Submit the Ɵmekeeper and rate to the client's e-billing vendor site and/or via email according to the client agreement. Track the status of pending fee offers on the e-billing site Follow up with the client's legal operaƟon administrator on outstanding pending fee offers. Monitor and support the resoluƟon of e-bill invoice rejecƟons related to Ɵmekeeper rates. Escalate unresolved rejecƟons with the in-market to assist with the resoluƟon. Collaborate with the Firm's annual rate increase process and complete uploads within e-billing vendor sites. Lead a process improvement iniƟaƟve that resulted in a 60% Ɵme reducƟon of the daily process.

B

E-BILLING ANALYST

BM Global Services

Oct 2020 - Aug 2022 (1 year 11 months)

Provide support to the In-Market and Center based Q2C teams in ensuring that eBilling rejecƟons and issues are being idenƟfied and addressed on a Ɵmely basis. Manage and control the eBilling inventory for North America. Record invoice rejecƟons in ServiceNow to route them to the responsible party. Communicate effecƟvely with different audiences (including peers and Center management, in-market business partners and others) in a way that is sensiƟve to the audience. Provided trainings for eBilling and Billing services on eBilling rejecƟons and EMT funcƟons. Created and implemented new tools and process to simplify the daily work of the team.

B

BILLING ANALYST, SENIOR ANIXTER

Oct 2016 - Jan 2020 (3 years 4 months)

Responsible of ArgenƟna and Uruguay daily billing. Generate credit and debit notes Send all the documentaƟon required by the clients. Dispute resoluƟon. PresentaƟon of invoices in clients portals. Generate monthly billing reports. Local vs corporate billing reconciliaƟon. Daily check deposits on bank account.

S

COLLECTION ANALYST, SENIOR

Staples Argentina SA

Jan 2014 - Aug 2016 (2 years 8 months)

Big accounts and government account collecƟon following the company guidelines. Generate payment and withholdings receipts. Clean up of unapplied receipts (RU) Dispute resoluƟon and credit note generaƟon in agreement with the commercial team Monthly reports of client debt evoluƟon and possible bad debt. CollecƟons agenda. Release of customer orders in accordance to company guidelines.

A

COLLECTION MANAGER, SEMI SENIOR, LEVEL 3

Argentina SA

Mar 2012 - Jun 2013 (1 year 4 months)

CollecƟon of outstanding credit and invoices in accordance to company policies Rejected checks and payments follow up. Generate payment and withholdings receipts Clean up of unapplied receipts (RU). Addressing ongoing customer complains concerning billing or service with designated departments Monthly report of possible bad debt. CollecƟons agenda.

E

COLLECTION ANALYST, SEMI SENIOR

EDDING ARGENTINA

Feb 2011 - Mar 2012 (1 year 2 months)

Follow up of clients' accounts and collecƟon of due invoices. Account reconciliaƟons Dispute resoluƟon with the different company areas and the clients in order to assure an on Ɵme collecƟon. Monthly report of possible bad debt and collecƟon goals. CollecƟons agenda.

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