Lucas Gabriel Sabena QA Manual Analyst | Software Implementation | Customer

Software Implementation Consultant

Avature

Jan 2024 - Dec 2024 (1 year)

Supported clients during the implementation of Avature’s HR software by configuring workflows, providing user training, and ensuring smooth adoption according to each organization’s needs. Additionally, gained familiarity with CRM and workflow software similar to QQ Catalyst while configuring and customizing Avature solutions to meet specific client requirements, enhancing the overall implementation process and client satisfaction.

INSURANCE VERIFICATION SPECIALIST (DATA ENTRY)

Reach

Jul 2023 - Current (3 years 1 month)

Currently, I am responsible for verifying insurance coverage for dental procedures, either through digital portals, fax, or phone calls. This involves completing a coverage form with the relevant information and attaching it to the patient's file, as well as entering the information into the system. Additionally, I am responsible for training new agents and monitoring the quality of their work. Furthermore, I collaborated closely with the business development team by ensuring accurate and efficient verification of client insurance information, which supported faster onboarding and improved client retention—both essential components of business growth. I also utilized email management skills to maintain constant communication with healthcare

NETWORK OPERATIONS COORDINATOR

Mobile Health

Mar 2023 - Sep 2023 (7 months)

My tasks involved transcribing medical results for various agencies into our proprietary system, calling clinics to confirm patient attendance, answering calls from patients, clinics, or agency personnel, and redirecting them to the corresponding departments if necessary, as well as handling tickets.

EMERGENCY LINE AGENT

EMI SRL

Jun 2021 - Oct 2022 (1 year 5 months)

In my role as an Emergency Line Agent, I was responsible for handling calls from patients or their family members regarding emergencies, urgencies, or home medical consultations. I provided first aid, informed callers about additional costs and delays, and coordinated the dispatch of ambulances or regular vehicles. Additionally, I requested police support when necessary, assigned vehicles based on availability, arranged patient transfers to or from hospitals, and scheduled COVID testing for foreign travelers. Furthermore, I utilized travel planning skills to coordinate patient transfers and schedule transportation for those being discharged or requiring relocation to other clinics, ensuring efficient logistics management throughout the proc

Lucas Gabriel Sabena

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