Implementation Consultant II / I
BEV ShipComplian - Professional Services
Jan 2022 - Mar 2024 (2 years 3 months)
Managed up to 25 simultaneous implementation projects for U.S.-based clients in the alcohol industry—including wine, beer, spirits, and cider producers, as well as direct-to-consumer businesses, wholesalers, and retailers Led personalized one-on-one online training sessions to onboard clients onto Sovos' tax compliance software: ShipCompliant/BEV, ensuring successful software adoption and long-term compliance. Oversaw project deliverables and timelines by collaborating with internal teams and clients, utilizing tools such as Salesforce, Cloud Coach, JIRA, and Microsoft Teams to track progress, resolve blockers, and meet milestones. Provided post-go-live support and process improvement insights, proactively identifying opportunities to optim