Louis
About
Detail
Lima, Callao Region, Peru
Contact Louis regarding:
work
Full-time jobs
Starting at
USD1.2k/month
Flexible work
Résumé
Jobs
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Remote Operations & Workflow ProjectsSelf EmployedJan 2024 - Current (2 years 8 months)Organized product information, recipes, ingredient records, packaging details, pricing, customer orders, and inventory-style records for small-business projects. •Built tracking systems for incoming orders, production status, available stock, completed products, customer details, payments, pickups, and deliveries. •Created the workflow used for a home bakery, covering order intake, production planning, ingredient and packaging checks, finished-stock visibility, and daily task follow-up. •Documented recurring processes through checklists, step-by-step instructions, and screen flows so information could be updated consistently and tasks were less likely to be missed. •Researched and structured operational information for additional indep- GCustomer Support Agent - Escalations & Back Office Support public Remote experienceGLOBAL FIDELS:Nov 2023 - Current (2 years 10 months)•Delivered remote customer support for US and Canadian clients, handling inquiries, service requests, follow-ups, and account information. •Managed escalation and supervisor-level calls, resolving complex customer issues with clear communication and structured follow-up. •Updated internal systems with accurate case notes, customer records, outcomes, and next steps. •Reduced average handle time to approximately 4 minutes while maintaining quality and customer satisfaction. •Maintained strong performance scores, including a Stella score of 4.90 and MAX score average of 94.25%.
- PExport and Commercial ExecutivePronex SANov 2016 - Jul 2021 (4 years 9 months)•Reported directly to the CEO and supported executive communications, scheduling, client follow-ups, document preparation, and coordination with vendors and business partners. •Managed purchase orders, approved quotations, invoices, order status updates, delivery schedules, export documentation, and digital project records. •Coordinated international customer and supplier orders, following up on specifications, discrepancies, pending approvals, vendor issues, and delivery requirements. •Reviewed invoices against purchase orders and quotations to identify incorrect pricing, quantities, or order details before processing. •Tracked and coordinated approximately 20–50 cargo shipments per week, maintaining visibility over dispatch status, do
- RCommercial Support CoordinatorRUSH TRANSPORT PERU:May 2015 - Nov 2016 (1 year 7 months)Supported the administrative coordination of local and international transportation services. •Maintained commercial databases with client information, service details, transportation records, and tracking updates. •Monitored transport and order status, keeping internal teams and clients informed of progress and pending actions. •Coordinated communication between clients, operations teams, and external transportation partners. •Prepared and organized service documentation, client records, tracking information, and internal administrative files. •Followed up on pending documents, service updates, and operational requirements to help transportation requests move forward.
Education
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- Magic Executive Assistant Training public Remote experienceMagicJul 2026Magic Core Values: Graduates learn to embody Magic’s core values through everyday habits. Taking proactive ownership, keeping the client’s goals at the center of every decision, and continuously seeking faster, smarter ways to deliver high-impact support. •Foundational Skills: Graduates are trained to think and operate like executive partners. They develop the judgment, structure, and communication skills needed to organize time, tasks, and information effectively; adapting with clarity and confidence across changing tools, contexts, and priorities. •AI-Enhanced Productivity: Through hands-on, real-world applications, graduates build practical AI fluency: crafting effective prompts, refining AI outputs, and integrating AI into research, w
- Foundations: Data, Data, EverywhereCourseraDec 2022 - Jan 2023 (2 months)
- CCoursera Ask Questions to Make Data-Driven DecisionsDec 2022 - Jan 2023 (2 months)
- CCoursera Prepare Data for ExplorationDec 2022 - Jan 2023 (2 months)
- CCoursera Analyze Data to Answer QuestionsDec 2022 - Jan 2023 (2 months)
- International Business AdministratorADEXJan 2012 - Jan 2015 (3 years 1 month)