Lorna Adobea Boateng

Lorna Adobea Boateng

About

Detail

Customer Advocate: Dedicated to Exceptional Experiences. Relationship Builder: Turning Customers into Loyal Partners. Problem Solver: Delivering Solutions.
Greater Accra Region, Ghana
Contact Lorna regarding: 
work
Full-time jobs
Starting at USD15/hour
Flexible work
Starting at USD12/hour

Timeline

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Job
school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • Ghana Education Service
    Principal Librarian
    Ghana Education Service
    Nov 2023 - Current (2 years 8 months)
    As the Principal Librarian, I see to the supervision of the library personnel by delegating tasks and confirming they are completed. Ensuring that there is a strategic and collaborative plan for the use of the library in order for its patrons to benefit. Budgeting and overseeing that all library policies and procedures are implemented and adhered to.
  • S
    Customer Service Executive
    Secure Pensions Trust Limited
    Nov 2013 - Dec 2016 (3 years 2 months)
    Managed the customer service unit by handling clients' queries about the new pensions system and educated potential retirees. Marketed and signed on at least twenty-five (25) companies and personal pension clients. Managed the accounts of more than thirty (30) companies and personal pensioners. Prepared weekly, monthly and quarterly reports of customer service activities and accounts being managed for management. Paid periodic visits to assess clients' on offered scheme packages. Served as a Compliance officer for account managers and investment personnel by regulating proper administration of pension contributions through National Pensions Regulatory Authority guidelines.
Education verified_user 0% verified
  • M
    Certificate of Participation
    MON-TRAN LIMITED
    Feb 2018
    Basic banking. Customer service. Fraud awareness
  • C
    Bsc. Business Administration (Management Option)
    Central University College
    Oct 2009 - Jun 2013 (3 years 9 months)
    Public Administration. Entrepreneurship Corporate Social Responsibility. Human Resource Management. Business Finance. Business Law
Projects (professional or personal) verified_user 0% verified
  • M
    Marketing and Client build up
    Nov 2013 - Dec 2016 (3 years 2 months)
    Marketed, educated and signed on over 50 companies including personal pension clients on the newly introduced pension schemes.