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Llora Mae Dacumos

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Metro Manila, Philippines

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work
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  • Ncontracts
    PRODUCT SUPPORT SPECIALIST
    Ncontracts
    Feb 2024 - Current (2 years 5 months)
    • Analyze and address customer cases, specializing in "how-to" queries and technical concerns on Ncontract platform/product specifically Nvendor, NCA, Nrisk while delivering outstanding support via cases and email communication. • Perform localized testing to troubleshoot effectively and provide engineers with feedback on platform improvements, ensuring seamless and exceptional technical support for Ncontract users. • Execute thorough troubleshooting and testing for customers, contributing to product enhancements through detailed bug and feature reports, ultimately improving the Ncontract productivity platform. • Utilize technical support expertise to foster team growth by aiding colleagues with support documentation and internal commun
  • Zapier
    TECHNICAL SUPPORT ENGINEER
    Zapier
    Apr 2022 - Mar 2024 (2 years)
    • Analyze and address customer tickets, specializing in "how-to" queries and technical concerns on the Zapier platform, ensuring exceptional support through chat and email interactions. • Comprehend user workflows, locally test steps for effective troubleshooting, and report platform corrections to engineers for a seamless provision of exceptional technical support to Zapier users. • Execute extensive troubleshooting and testing for the customer base, driving product improvement through detailed bug and enhancement reports to enhance Zapier's productivity platform. • Leveraging expertise in technical support, actively contributing to team growth by assisting colleagues in support documentation, internal communication tools, and ensuring
  • I
    CUSTOMER SERVICE REPRESENTATIVE
    Infinity Support Phils.
    Feb 2022 - Mar 2022 (2 months)
    • Address inquiries regarding products, services, and promotions through email, delivering exemplary customer service. • Proficiently assist customers in order placement and website navigation. • Proactively resolve client issues to prevent order cancellations, handling complaints and concerns professionally and promptly. • Uphold precision in data entry and order processing. • Meticulously document and track client interactions.
  • B
    EMAIL SUPPORT SPECIALIST/ VIRTUAL ASSISTANT
    Blue Acorn (Extend Your Team)
    Dec 2021 - Mar 2025 (3 years 4 months)
    • Deliver outstanding customer service by promptly and accurately responding to inquiries and addressing complaints via email or ticketing system. • Monitor and manage customer inquiries related to loan status, ensuring timely and informative responses. • Successfully handled SBA loans for small enterprises during the challenging period of Covid-19. • Uphold a high standard of data accuracy to maintain the integrity of customer information and loan records.
  • A
    SOCIAL MEDIA EVALUATOR/TRANSCRIBING
    Appen Ltd.
    Jul 2020 - Jul 2021 (1 year 1 month)
    • Transcribe audio files to written words. Including proofreading read words for accuracy and completeness. • Evaluate social media content according to criteria. • Review and rate social media content using a web application to support the measurement of data relevance.
  • K
    PROPERTY CONSULTANT
    Kubo Realty DMCI Homes Inc.
    Oct 2013 - Jun 2021 (7 years 9 months)
    • Achieve monthly sales targets through proactive identification and cultivation of new business opportunities and maintaining existing client relationships. • Stay informed about real estate market trends, utilizing strategic networking and lead generation to identify potential clients. • Manage client requirements and guide them through the entire property acquisition process for a seamless and satisfactory experience. • Present quotations and showcase condominium units, emphasizing distinctive features and benefits to prospective clients. • Tailor presentations to individual client needs, engaging in negotiations to finalize terms and pricing for successful deal closures. Additionally, I effectively manage email communications to
  • Z
    ADMINISTRATIVE ASSISTANT - PRICE LIST COORDINATOR
    Zenith International Philippines Inc.
    Mar 2008 - Mar 2013 (5 years 1 month)
    • Facilitate seamless operations by offering comprehensive support spanning marketing activities to administrative functions as an experienced Administrative Assistant. • Oversee and maintain precise price lists for products and services, ensuring currency and accuracy in system representation. • Efficiently manage calendars, schedule appointments, and coordinate travel bookings to optimize organizational logistics. • Handle incoming calls and emails, directing inquiries to the appropriate team member for prompt resolution. • Assume the role of a petty cash custodian and budget analyst, maintaining financial oversight and adherence to budgetary guidelines.
  • H
    LOGISTICS COORDINATOR
    Havi Foods Services Philippines, Inc.
    Aug 2007 - Dec 2007 (5 months)
    • Strategically implement and oversee daily logistics processes, meticulously ensuring adherence to stringent food safety standards. • Proficiently generate, scrutinize, and issue a diverse range of documents integral to loading, dispatch, delivery, and inventory management. • Exercise keen oversight in identifying and segregating nonconforming products, orchestrating their seamless return to the appropriate department. • Foster seamless collaboration by coordinating with the Finance and Administration Division for specialized deliveries, transfers, and pick-ups. • Demonstrate expertise in cross-functional collaboration with the Operations Division, encompassing activities such as sanitation, fleet maintenance, meticulous monitoring an
  • R
    CUSTOMER RELATIONS OFFICER
    Robinsons Toys Inc.
    Feb 2007 - Aug 2007 (7 months)
    • Expertly manage customer inquiries and complaints, consistently delivering timely and satisfactory resolutions. • Collaborate seamlessly with the Marketing department to execute impactful in-store promotions and collaborations. • Assume accountability for local in-store marketing activities and partnerships, ensuring strategic alignment with organizational objectives. • Employ proactive monitoring and evaluation methodologies to assess customer and store feedback on in-store activities, fostering continuous improvement. • Demonstrate leadership in overseeing the Gift Registry program across all Toys "R" Us stores, while efficiently supervising and managing Customer Service counter personnel in all stand-alone branches. • Utilize
  • S
    CUSTOMER SERVICE REPRESENTATIVE / TELEMARKETER
    Singer Philippines Inc.
    Dec 2005 - Jan 2007 (1 year 2 months)
    • Proficiently manage customer inquiries over the phone, adeptly directing them to designated or available dealers, and proactively initiate outbound calls to present and offer products. • Conduct thorough follow-up calls to gather valuable feedback on product inquiries, ensuring a comprehensive understanding of customer needs. • Execute competitive price surveys through phone or on-site visits to competitor locations, contributing to market intelligence. • Address customer complaints with a focus on resolution and escalate complex issues to the appropriate departments or personnel for efficient handling. • Perform meticulous data entry and analysis on logged calls and product inquiries, leveraging insights to enhance service quality.
  • N
    STORE MARKETING COORDINATOR
    Nudel Inc. (Tokyo Tokyo Inc.)
    Mar 2005 - Sep 2005 (7 months)
    • Address customer requests and inquiries concerning store marketing programs with expert proficiency. • Directly oversee and ensure the smooth operation of the local store loyalty program. • Possess comprehensive knowledge of in-store marketing program processes, policies, and procedures. • Collaborate seamlessly with the store management team and staff to execute effective marketing activities, monitor promotional performance, manage administrative tasks, evaluate competitors' marketing strategies, and develop promotions to boost sales and foot traffic in local stores. • Utilize database management skills to analyze store promotions and track their effectiveness, ensuring that marketing strategies are data-driven and aligned
  • M
    RECEPTIONIST / FRONT LINER
    Monark Equipment Corp.
    Sep 2004 - Mar 2005 (7 months)
    • Manage incoming calls and inquiries, operating the telephone console efficiently. • Disseminate fax messages, mails, and documents to the appropriate parties. • Coordinate with couriers for special deliveries and prepare billing charges. • Handle the distribution of cell card allowances to teammates. • Welcome and assist guests, directing them to the relevant individuals or departments. • Manage office room reservations for meetings and appointments. • Update the 'welcome board' with announcements and important information. • Provide assistance in the executive office during company events and other activities. • Maintain cleanliness and orderliness in the reception area to create a welcoming environment.
  • M
    CSA ADMINISTRATOR (RELIEVER)
    Monark Equipment
    Jun 2004 - Sep 2004 (4 months)
    • Format and edit after-sale proposals to ensure professionalism and accuracy. • Coordinate with customers and account managers to gather necessary information for after-sale proposals. • Prepare monthly reports on after-sales proposals, highlighting key metrics and outcomes. • Consolidate reports from the Visayas-Mindanao (Vis-Min) region regarding after-sales service to provide comprehensive insights.