Lizza Reyes Mendoza

Customer Support Associate - Accounting

Lone Wolf Technologies

Jun 2025 - Current (1 year 1 month)

• Supporting clients/vendors via email, chat and telephone on our proprietary software products. • Log details of all support sessions and client/vendor challenges in our ticketing system. • Relying on interpersonal skills and product knowledge to diagnose, test, and resolve client/vendor software challenges. • Efficiently answer client/vendor questions, displaying superb email, telephone and chat etiquette. • Recognizing opportunities for improving product and client experience based on the feedback received and escalate any issues to management appropriately.

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US Tax Preparer (Independent Contractor)

Omni Integrations

Jan 2025 - Jun 2025 (6 months)

• Prepared business (1065 and 1120S) and personal (1040) tax returns

Technical Advisor II (Bilingual

Concentrix

Oct 2023 - Mar 2025 (1 year 6 months)

• Managed customer support via calls, emails, chats, and SMS. • Assisted customers with locating machine parts and ensuring compatibility. • Guided customers through account management and parts purchasing. [IMAGE]

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Accounting Senior Executive

Personiv Philippines

Apr 2023 - Oct 2023 (7 months)

• Processed invoices and bills of lading (BOL), managed accounts reconciliation and handled EFT payments. • Utilized strong accounting principles and financial management expertise. • Used accounts payable software and ticketing systems efficiently. • Maintained attention to detail and multitasking skills in a high volume environment. • Communicated with vendors, suppliers, and stakeholders for issue resolution. • Resolved vendor and invoice discrepancies effectively.

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AP Analyst

Western Digital Storage Technologies (Philippines) Corp.

Sep 2016 - Nov 2022 (6 years 3 months)

• Managed the full accounts payable cycle, including coding invoices, purchase order matching, and approvals. • Maintained the archive of all account payable documents. • Performed monthly journal entries and balance sheet reconciliations. • Strengthened vendor relations and built effective partnerships with stakeholders. • Assisted with audits by gathering supporting documentation. • Investigated and resolved invoice and purchase order discrepancies. • Handled inquiries regarding account status and communicated resolutions. • Assisted with ad hoc projects as needed.

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Technical/Customer Service Representative

Concentrix CVG Philippines, Inc.

Aug 2015 - May 2016 (10 months)

• Provided troubleshooting support for smartphones and customer inquiries. • Logged and tracked customer concerns via applicable systems. • Escalated issues to relevant teams when necessary. • Maintained confidentiality of customer information.

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IT Helpdesk

Cognizant Philippines

Feb 2014 - Aug 2015 (1 year 7 months)

• Provided first-level resolution for end-user computing (EUC) and business applications. [IMAGE]

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Customer Service Associate

Ingram Micro Philippines

Jun 2012 - Jan 2014 (1 year 8 months)

• Assisted customers with general inquiries regarding company products and services. • Handled billing and claims inquiries, including orders and shipments. • Evaluated customer eligibility for claims. • Provided accurate updates on customer inquiries via email and outbound calls.

Customer Service Representative

Startek Philippines

Aug 2010 - May 2012 (1 year 10 months)

• Assisted customers with billing inquiries, account orders, and cancellations. • Resolved customer complaints while maintaining satisfaction scores.

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Telephone Service Representative

Transcom Incorporated Philippines

Jul 2008 - Aug 2009 (1 year 2 months)

• Provided support for billing queries, product upgrades, and technical issues for cable, internet, and landline services. • Implemented strategies to appease unsatisfied customers.

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Customer Care Representative

Sykes Asia Incorporated

Nov 2007 - Apr 2008 (6 months)

• Handled high call volumes while maintaining excellent customer service scores. • Managed customer records and inquiries efficiently. • Promoted sales while ensuring customer satisfaction. [IMAGE]

Lizza Reyes Mendoza

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