Onboarding & Customer Service and Compliance Specialist
Banco Latinoamericano de Comercio Exterior SA Bladex
Mar 2022 - Feb 2025 (3 years)
— Orchestrated the end-to-end Technical Onboarding journey for institutional and commercial clients around the world, ensuring a seamless transition into complex banking ecosystems while maintaining 100% data integrity.
— Led large-scale digital migrations, accurately structuring client profile data for system ingestion utilizing JSON-based logic to ensure compatibility across platforms.
— Acted as a Solutions Designer, engineering automated workflows that integrated multifaceted customer data via internal APIs, significantly reducing manual entry errors.
— Leveraged CRM platforms (Salesforce) to track onboarding milestones and optimize internal communication between the product and operations teams.
— Managed remote software setups and tec