Lindsey Rodrigue

Member Services Representative

Velera

Mar 2025 - Jul 2025 (5 months)

• Answered all incoming calls promptly and courteously, adhering to established service standards to ensure a positive member experience. • Provided accurate information and resolved member inquiries about accounts and loans, demonstrating strong customer support and service skills. • Assisted with transactions, loan payments, deposits, and transfers, while effectively processing various financial transactions, including bill payments and debit card inquiries. • Ensured compliance with financial regulations and security protocols, maintaining the integrity of member accounts. • Additionally, referred members to loan officers for specialized assistance, showcasing a commitment to meeting members' needs and achieving overall service e

Account Services – Customer Care

Cox Communications

Sep 2023 - Nov 2024 (1 year 3 months)

• Communicated with customers via phone, email, and live chat, providing exceptional customer support and service. • Resolved billing inquiries, service issues, and technical concerns, ensuring a seamless experience for clients. • Handled refunds, adjustments, and service requests efficiently, utilizing my knowledge of various payment methods, including debit cards and electronic checks, to facilitate smooth transactions. • Participated in video meetings for training and performance coaching, enhancing team collaboration and service delivery. • Followed up with customers to ensure satisfaction and build loyalty, while also leveraging my understanding of billing processes to adjust accounts as needed, thereby fostering trust and long-ter

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Life Insurance Agent

Union National Life Insurance

May 2014 - Jun 2015 (1 year 2 months)

• Sold life insurance policies tailored to client needs and financial goals. • Guided customers through claims, applications, and policy changes. • Conducted seminars, networking, and follow-ups to build a client base. • Ensured compliance with insurance laws and ethical standards while managing corporate compliance effectively. • Delivered consistent, professional service and maintained long-term client relationships, leveraging strong customer support and service skills. • Collected monthly and yearly premium payments, including checks, cash, and money orders, ensuring a smooth billing process that contributed to achieving sales targets and enhancing client satisfaction.

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Night Auditor

Carmel Inn and Suites

Jan 2009 - Apr 2014 (5 years 4 months)

• Managed overnight front desk operations, including guest check-in/out, ensuring a seamless experience for all guests. • Balanced financial reports and reconciled ledgers for daily audits, maintaining accuracy and accountability in all transactions. • Resolved guest issues promptly and provided personalized service, enhancing overall customer satisfaction. • Assisted with room assignments, reservations, and transportation coordination, ensuring efficient operations during the night shift. • Trained new team members on procedures and night audit responsibilities, fostering a knowledgeable and effective team. • Additionally, utilized skills in achieving sales targets by educating guests on upcoming events and discounted rates, whic

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