Lindsay McKenzie

Knowledge Program Manager

Netskope

Jan 2025 - Sep 2025 (9 months)

As a Knowledge Program Manager, I manage a global Knowledge Program encompassing projects focused on knowledge base (KB) creation, optimization, and adoption. I lead weekly enablement webinars for over 300 employees, successfully increasing the adoption of tools and processes by 25% in Q1 and Q2 of 2025. Additionally, I oversee Level 3 (L3) technical documentation, ensuring its accuracy and accessibility for advanced support tiers. I partner with subject matter experts (SMEs) and global leaders to align program outcomes with organizational goals. Furthermore, I serve as the primary point of contact for support engineers and customers, facilitating effective communication and enhancing the overall client support experience, which is crucial

Program Manager, Sales & Partner Enablement & Change Manager

National Instruments

Dec 2020 - Jul 2024 (3 years 8 months)

As a Program Manager for Sales & Partner Enablement and Change Manager, I directed global enablement projects for the Core Customer Operations Business Unit, positively impacting over 5,000 employees. I designed and delivered comprehensive onboarding and training programs for SaaS, hardware, and sales, successfully reducing onboarding time by 40%. Additionally, I implemented effective change management strategies during site mergers, fostering collaboration across regions and ensuring a smooth transition. I collaborated closely with the Integration Office on transition strategies, which resulted in a 15% reduction in downtime post-merger. Furthermore, I utilized Microsoft Teams and Outlook for effective communication and coordination, ensur

Business Systems Analyst (Contractor)

vmware

Aug 2019 - Oct 2020 (1 year 3 months)

As a Business Systems Analyst (Contractor), I supported the rollout of internal and external learning services for over 2,000 employees, effectively managing skill assessment projects to identify development gaps and align initiatives with business needs. I conducted UAT testing for learning tools, ensuring the successful deployment of change management solutions. Additionally, I took on client support responsibilities by scheduling training sessions for both customers and managers, which not only facilitated their learning objectives but also enhanced overall engagement with the learning services. My role required strong project coordination skills, effective stakeholder communications, and proficiency in tools such as Microsoft Outlook, M

Learning & Development Coordinator

Fujitsu

Jan 2016 - Feb 2019 (3 years 2 months)

As a Learning & Development Coordinator, I led the Training Department for a Global Delivery Center with over 1,500 employees, managing training service access, budgets, and the delivery of global programs. I partnered with HR to strengthen training capabilities and enhance employee development initiatives. Additionally, I coordinated client reports to ensure that internal clients received the necessary support, which involved overseeing the training of my teams to meet client needs effectively. This experience not only honed my project management and stakeholder communication skills but also reinforced the importance of aligning training programs with client expectations to drive overall organizational success.

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