Lindiwe Happiness Ndlovu Customer Service & Inside Sales | Phone & Email

Peer Educator

City of Johannesburg

Sep 2024 - Jun 2025 (10 months)

We teach community about HIV and Aids and TB and contribute condoms towards them. And assist inside the clinic. • Utilized CRM principles daily to log patient interactions, update records for HIV/AIDS and TB cases, and maintain 100% accuracy in confidential documentation, even without a formal Salesforce system. • Communicated with community members professionally, handled sensitive inquiries with discretion, and coordinated effectively with clinic staff, demonstrating strong customer support and relationship management skills. • Leveraged experience in home office setup, scheduling, and client communication, gained from previous call center and support roles, to effectively manage administrative tasks relevant to home services and jobber-

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Shop Assistant

Fontana Kwikspar

Feb 2019 - Oct 2021 (2 years 9 months)

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EPWP

Depth of Health

Apr 2014 - Aug 2017 (3 years 5 months)

Filling and registration • Provided comprehensive help desk and customer support, utilizing CRM systems and WhatsApp Business to manage inquiries and assist clients. • Performed accurate data entry and managed customer relationships effectively within CRM systems. • Engaged in inbound sales activities and leveraged experience with Jobber. • Handled daily customer interactions, resolved queries, and processed transactions accurately, building strong customer service and communication skills directly applicable to CRM roles. • Managed inventory and adhered to company procedures in a fast-paced environment, demonstrating the ability to handle scheduling and organization for roles involving home services and jobber-type operations. • Applied cl

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Sales Agent

Plus 94 Call Center

Mar 2011 - Jan 2013 (1 year 11 months)

As a Sales Agent, I was responsible for driving sales performance, managing customer relationships, and providing exceptional support. My role involved a comprehensive understanding of sales strategies, from lead qualification and inbound sales to closing deals and fostering customer success. I leveraged my expertise in CRM systems, including HubSpot and Salesforce, to manage customer interactions, track sales pipelines, and maintain accurate customer data. My experience also extended to telesales and inside sales, where I excelled in engaging potential clients and converting leads. • Managed customer interactions and processed transactions with accuracy, demonstrating strong customer service and communication skills directly applicable to

Lindiwe Happiness Ndlovu

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