Liliane Kiamco

A

Executive Assistant - Patient Outreach Specialist

Adore Clinics (AU)

Jan 2026 - Current (6 months)

• Manage patient engagement and outreach for a high-end aesthetic clinic, supporting patient journey coordination from initial enquiry through post-treatment follow-up. • Build and optimise CRM workflows in Monday.com to track patient leads, consultation status, engagement level, and treatment history. • Coordinate appointment bookings and patient communications through Timely. • Develop structured patient engagement scripts and communication templates • Support clinic operations by reviewing and organising clinical documentation, consent forms, and patient intake processes • Assist with patient retention strategies, including follow-up schedules for treatments. • Maintain patient records, review booking data, and organise patient lists to

D

Administrative Assistant

Dermatology in LA

Aug 2025 - Dec 2025 (5 months)

• Conduct appointment and patient outreach via Doximity and Google Voice. • Follow up with patients regarding required documents, laboratory testing, and care coordination needs. • Prepare and review patient charts and clinical records prior to visits. • Organize daily provider schedules to support efficient clinic workflow and patient flow. • Enter and manage laboratory orders as directed by providers. • Maintain accurate EHR documentation and patient record management using eClinicalWorks (ECW), AthenaOne, DrChrono, and Athena EMRs.

H

Patient Care Coordinator

Healthbridge Chronic Care Management

Jan 2025 - Aug 2025 (8 months)

• Coordinate Chronic Care Management (CCM) services for patients with multiple chronic conditions, supporting ongoing care plan implementation. • Conduct patient outreach via Doximity and HealthArc for monthly CCM check-ins and care plan follow-ups. • Assist providers in documenting individualized care plans while recording patient health updates, symptoms, and vitals in the Electronic Health Record (EHR). • Monitor patient adherence to medications, treatment plans, and lifestyle recommendations, escalating concerns to providers when needed. • Manage appointment scheduling, specialist referrals, prescription refill coordination, and patient education on disease management and preventive care. • Applied understanding of revenue cycle managem

Home Health Case Manager

MD at Home

Jan 2024 - Dec 2024 (1 year)

• Coordinate home health services for patients with complex medical needs, ensuring continuity of care and appropriate service allocation. • Conduct patient assessments and needs evaluations to determine required home health services, including skilled nursing, therapy, and caregiver support. • Assign and coordinate field clinicians and caregivers based on geographic coverage, patient acuity, and care requirements. • Monitor patient care plans, visit schedules, and clinical documentation. • Serve as a liaison between patients, families, healthcare providers, and home health staff to support effective care coordination. • Track visit completion, patient progress, and service utilization. • Maintain accurate patient records and case documenta

C

Pre-Authorization/Utilization Mgt Specialist I

Carelon Global Solutions

Aug 2023 - Dec 2025 (2 years 5 months)

• Handled utilization management and multispecialty prior authorization requests, with a specific focus on specialized reviews such as Esketamine treatment protocols to ensure compliance and necessity. • Processed authorization approvals and denial reconsiderations in compliance with payer and clinical guidelines. Verified prior authorization requests to providers, including assessments to identify if the requesting provider is In-Network or Out-of-Network. • Verified patient eligibility and insurance benefits to ensure coverage accuracy. • Reviewed and summarized clinical documentation to determine medical necessity and compliance with clinical criteria, which is critical for successful medical billing and accurate charge entry processes.

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