Liliana Martinez Business Administration - Digital Marketing

Sales Administrator

Vensure Employer Solutions

Jun 2023 - Current (2 years 11 months)

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Senior System Expert

Vensure Solvo

Jan 2023 - Current (3 years 4 months)

• Generating insightful Business Intelligence (BI) reports • Updating and managing user data • Building and optimizing efficient workflows • Addressing and resolving client inquiries • Creating intuitive and user-friendly dashboards • Handling support cases and tasks with precision, while also providing support to the Marketing team in generating reports on platforms such as DV360, which enhanced our overall data-driven decision-making capabilities.

Key account manager

Pibox

Nov 2022 - Apr 2023 (6 months)

• Effectively manage and maintain long-term relationships with key clients. • Control billing and manage information within the organization. • Identify opportunities and solve problems for the benefit of clients.

Key Account Manager

PIBOX

Jan 2022 - Jan 2023 (1 year 1 month)

• Manage and maintain effective long-term relationships with key clients. • Monitor billing and manage information within the organization. • Identify opportunities and resolve issues for the benefit of customers. • Contribute to customer satisfaction and ensure a positive experience.

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Account Manager Key Account

MENSAJERÍA

Apr 2020 - Nov 2022 (2 years 8 months)

Key Account Manager Associate

Mensajeros Urbanos

Jan 2019 - Jan 2022 (3 years 1 month)

• Ensure a positive experience for customers and leverage their full potential. • Responsible for customer billing and cost analysis. • Address complaints and inquiries effectively. • Generate reports and summaries on operations and performance.

Logistics Operations Leader B2B

Mensajeros Urbanos

Jan 2017 - Jan 2019 (2 years 1 month)

• Implement corrective and preventive improvement actions. • Supervise the operation of large-scale and motorized cargo vehicles for sectors such as Pharma and food. • Direct field and office operational staff to ensure accurate and timely dispatch of deliveries. • Plan routes and assign services, monitoring through GPS. • Onboard and train new couriers, and create performance reports and route scheduling.

Supervisor del centro de contacto

Taxis Libres

Jan 2015 - Feb 2017 (2 years 2 months)

Atención y servicio al cliente • Manejo de personal (60 personas) ◦ Revisión de Cifras de llamadas y servicios ◦ Realización de Programación de Turnos. • Evaluación y selección de personal. ◦ Realización de informes de gerencia mensuales • Indicadores de Calidad ◦ Elaboración de acciones correctivas y de mejora de acuerdo al Sistema de Gestión de Calidad. ◦ Reporte de turnos a contabilidad para informe de nomina

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Coordinador del centro de atención telefónica

Jan 2010 - Dec 2014 (5 years)

Encargada de coordinar y supervisar las actividades del grupo de agentes de servicio al cliente, direccionandolos y garantizando el cumplimiento de metas por el grupo, revisando el desempeño de cada agente y realizando retroalimentación constante. Elaboración de informes.

Contact Center Director

Taxis Libres

Jan 2009 - Jan 2016 (7 years 1 month)

• Provide high-quality customer care and service. • Supervise a team of 60 individuals and schedule shifts. • Analyze call and service figures, and prepare monthly reports for management. • Implement quality indicators and corrective actions to enhance the quality management system. • Prepare shift reports for the accounting department.

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Coordinadora Despacho y Call Center

Laser Dermatológico

• Coordinate the Call Center department, managing appointment schedules and home delivery orders. • Manage the dispatch area and ensure effective deliveries. • Generate reports on overtime hours and schedule shifts for couriers. • Keep the merchandise inventory updated.

Liliana Martinez

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