Lila Yardena Flores Fuentes

NRS

IDT

Jan 2024 - Aug 2025 (1 year 8 months)

Cold calling campaigns, generating leads for POS system and merchant processing services , build prospect lists through Google research and market segmentation ensuring outreach targeted decision makers pre-qualified leads and coordinated with account executives to move opportunities through the sales pipeline. Usage of CRM tools to track activities, manage follow-ups, and report on conversion metrics.

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Auxiliar Financiero

Capgemini – Hybrid

May 2022 - Aug 2024 (2 years 4 months)

• Assisted in budget reconciliation and report preparation, ensuring accuracy and compliance with financial regulations. Additionally, leveraged insights from historical sales data and trends to support revenue forecasting, set realistic sales targets, and contribute to effective budget planning for the sales department. Furthermore, applied strategic thinking and business support skills to understand and analyze deal numbers, which enhanced budgeting and cash flow management. Coordinated transactions and documentation effectively, utilizing CRM and software tools to streamline processes and improve overall financial operations.

A

Team Lead Supervisor (Nearsol

Arbonne

Jun 2021 - Nov 2021 (6 months)

• Led feedback and coaching sessions, enhancing team skills and performance. Additionally, monitored individual and team KPIs, including sales targets, conversion rates, upsells, and call quality. Coached and motivated team members to improve their sales techniques and service performance, which directly contributed to revenue growth. Furthermore, applied insights from real estate sales and wholesaling, where consistent outreach, negotiation, and closing are crucial, to refine team strategies and enhance overall effectiveness in achieving sales goals. Utilized GHL (GoHighLevel) to manage customer relationships effectively, ensuring streamlined communication and improved tracking of team performance metrics.

Team Lead Supervisor (Nearsol

Sprint

Jan 2021 - Jun 2021 (6 months)

• Supervised 15–20 agents, utilizing performance tracking through Teams and Slack to ensure optimal productivity and engagement. Additionally, applied skills from real estate sales and wholesaling, where consistent outreach, negotiation, and closing are crucial, to enhance team performance and foster a results-driven environment. Furthermore, implemented lead nurturing techniques to effectively track agents' call schedules, ensuring timely follow-ups and improved communication within the team.

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Lead Recruiter (Freelance)

Remote Recruitment Five

Jan 2020 - Jan 2025 (5 years 1 month)

• Oversaw documentation and onboarding processes for new hires, ensuring a smooth transition into the company. Additionally, utilized sales skills to effectively sell job opportunities to top talent and advocate for candidates' value to internal stakeholders. This involved identifying hiring needs, qualifying candidates, pitching opportunities, and successfully closing placements, which contributed to a more efficient recruitment process. Furthermore, managed appointment scheduling by coordinating interviews between clients and applicants, enhancing the overall efficiency of the recruitment process and ensuring timely communication. Leveraged real estate investing skills to effectively communicate with applicants, utilizing persuasive techn

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Team Lead Supervisor

Expert Global Solutions (now Alorica)

Jan 2018 - Dec 2019 (2 years)

• Prepared weekly and monthly reports to analyze and enhance operational outcomes. Additionally, leveraged skills from real estate sales and wholesaling, where consistent outreach, negotiation, and closing are critical, to foster effective team communication and drive performance improvements within the team. - Utilized Dialpad for voice and video calls, as well as social media channels, to facilitate seamless communication and collaboration among team members, ensuring that all operational goals were met efficiently.

Team Lead Supervisor

Allied Global

Jan 2015 - Dec 2017 (3 years)

• Streamlined workflows and maintained team performance standards, ensuring optimal productivity and efficiency within the team. Additionally, as the team lead, I effectively handled the CRM system (GHL - GoHighLevel), which facilitated better communication and tracking of team interactions, ultimately enhancing our operational effectiveness.

Recruiter

TELUS Digital

Jan 2010 - Dec 2015 (6 years)

• Accelerated recruitment pipelines using social media, job boards, and networking to attract top talent. Additionally, employed sales techniques to effectively pitch job opportunities, highlighting the company’s benefits, mission, and culture to engage potential candidates. This approach involved overcoming objections related to salary, remote work, and other concerns, ultimately leading to successful candidate placements. Furthermore, utilized cold calling techniques to reach out directly to potential candidates who had not yet applied, effectively introducing job opportunities and gauging interest. This method required strong communication skills, persuasion, and the ability to build rapport quickly, all of which are crucial for success

Lila Yardena Flores Fuentes

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