Macias Eduardo

Bussiness Analyst

iVisa.com

Dec 2023 - Mar 2024 (4 months)

-Conduct data analysis on various datasets to identify patterns, trends, and anomalies. -Employ advanced analytical techniques to extract valuable insights and support decision-making processes. -Collaborate with cross-functional teams to identify improvement opportunities in existing processes. -Develop and implement quality assurance protocols to ensure adherence to standards and maintain high-quality outputs. -Communicate operational findings and recommendations to stakeholders at all levels in a clear and concise manner using tickets. -Collaborate with stakeholders to understand data-related requirements and develop actionable insights. -Monitor key performance indicators (KPIs) to track process improvements and assess the impact of cha

Data Analyst

Lean Solutions Group

Dec 2022 - Current (2 years 6 months)

1. Support the monthly enrichment process of data “Ingest to Publish” (I2P) through processes of intake, normalization, categorization and enrichment for a group of clients, including monitoring the servers. 2. Manage multiple pipeline workflows customer data on a monthly recurring schedule. 3. Lead or support (work in pairs) a flow operation of work for a particular client that takes between 1 and 5 days per month depending on the client using a ticketing software. 4. Maintain Tool Settings enrichment, proactively promoting the continuous improvement of the quality of data and processes, including technical support of the data. 5. Provide Spend Analytics reporting support for customers as needed.

C

WFM Manager

Comdata Group

Apr 2022 - Sep 2022 (6 months)

Lead deparment of WFM in BPO using a ticketing software called it OneMarket Elaboration of forecasting and sizing Search strategy to improve KPI of the campaign Make schedule of all agent Update administrative file and bill of the campaing Database administrator in new campaigns (Create, read, update, backup, analyst and manage of BBDD) also monitoring the servers of data that we used.

Sr. Asocc. Real Time Analyst.

Sutherland

May 2021 - Apr 2022 (1 year)

Real-time call queue tracking Elaboration of metric reports for the client and Search strategy to improve SNK, make schedule agents and planning HC. Database administrator (Update, analyst, backup and manage of DDBB)

Costumer services agent / Supervisor backup

Teleperformance Spain

Sep 2019 - Apr 2021 (1 year 8 months)

English speaking customer support. Junior CSR Supervision Customer database management Search for a strategy to improve customer service

Macias Eduardo

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Macias's behavioral traits
Macias's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.