Luis Gerardo Mejia Santamaria

Luis Gerardo Mejia Santamaria  new_releases

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Service Manager
Antioquia, Colombia

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Jobs verified_user 0% verified
  • Publicis Global Delivery
    Senior Project Manager / Delivery Lead
    Publicis Global Delivery
    Dec 2023 - Oct 2025 (1 year 11 months)
    As a Senior Project Manager / Delivery Lead, I successfully led the delivery of marketing technology and software development initiatives across LATAM, North America, and Europe. I managed multiple delivery pods, overseeing up to 20 concurrent projects, ensuring on-time and on-budget execution. My role involved coordinating cross-functional teams, including product, design, engineering, and QA, to foster collaboration and drive project success. I served as the primary delivery point of contact for international enterprise clients, ensuring their needs were met with precision. To enhance execution predictability and team performance, I introduced Agile and hybrid delivery practices. Additionally, I utilized Microsoft 365 daily to track proje
  • Zensar Technologies
    Customer Project Manager / Delivery Manager public Remote experience
    Zensar Technologies
    Jul 2022 - Jun 2023 (1 year)
    Led delivery of enterprise technology programs for clients across the United States, Canada, and Mexico. • Managed up to seven enterprise accounts simultaneously, ensuring SLA compliance and financial performance. • Coordinated distributed delivery teams across multiple geographies. • Acted as senior escalation point for delivery risks and client issues.
  • Tata Consulting Services
    Business Relationship Manager
    Tata Consulting Services
    Jul 2020 - Oct 2021 (1 year 4 months)
    Responsible for the relationship with the accounts of the GEA group, SURA Corporative in all Latin American countries, SURA Colombia and GRUPO Argos. Responsible for commercial and delivery of service projects with these clients. EXPERIENCE AND ACHIEVEMENTS
  • I
    SIL - Service Integrator Leader
    IBM DE COLOMBIA S.C.A.
    Jan 2013 - Jan 2020 (7 years 1 month)
    GTS - IS Delivery Manager Medellin SIL - Service Integrator Leader January 2013 - January 2020 Responsible for the delivery of outsourcing services (project management, administration and operation) of all the projects that IBM de Colombia has in Medellín. c (USD 2,500,000 / month), profit (GDP 38% / year) and project growth and customer satisfaction in Medellín. Five (5) projects were renewed in 2019. With sixty-seven (67) people under my management in the last year. Responsible for the transformation project in the delivery area and for bringing IBM services from Colombia to the Global Delivery Center in India and Argentina.
  • I
    GTS - SO- Project Executive Manager
    IBM DE COLOMBIA S.C.A.
    Jan 2011 - Dec 2012 (2 years)
    Responsible for managing all Strategy Outsourcing contracts and international projects with administration from Colombia; I am responsible for customer satisfaction, contract management and financial management.
  • I
    ITD SO Delivery Manager
    IBM DE COLOMBIA S.A.
    Jan 2006 - Dec 2010 (5 years)
    Responsible for all Strategy Outsourcing and E-Business Hosting projects in Colombia and international projects with administration from Colombia. I had 550 people in Colombia who worked on the different projects who reported me. I was responsible for all unit financial indicators, billing, costs and profit.
  • I
    IGS Solutions Manager
    IBM DE COLOMBIA S.A.
    Jan 2004 - Aug 2004 (8 months)
    IGS Segment Line Business Support Manager Colombia From January 1, 2004 to August 30, 2004
  • I
    Sales and Hardware Services Manager
    IBM DE COLOMBIA S.A.
    Jul 1999 - Jan 2002 (2 years 7 months)
  • C
    Head of Budget Department-March
    CONSTRUCTORA NACIONAL DE OBRAS CIVILES S.C.A.
    Jan 1991 - Aug 1997 (6 years 8 months)
    FABIO ESCALANTE PEÑARANDA Y CIA LTDA.
  • C
    Work Resident
    CONSORCIO CONSULTORES Y SISTEMAS-TECNOCONSULTA
    May 1988 - Dec 1989 (1 year 8 months)
  • E
    Engineering Assistant with Degree
    Oct 1987 - Apr 1988 (7 months)
Education verified_user 0% verified
  • Inalde Business School
    Profundización En Juntas Directivas
    Inalde Business School
    Feb 2017
  • Inalde Business School
    MBA Dirección de Empresas
    Inalde Business School
    Aug 1996 - Jun 1998 (1 year 11 months)
  • Escuela Colombiana de Ingeniería
    Ingenieria Civil
    Escuela Colombiana de Ingeniería
    Jan 1980 - Jun 1987 (7 years 6 months)