Leysi Del Rosario

Moderator

ModSquad

Jul 2022 - Current (4 years)

I worked as a freelancer for Rockstar, a gaming company, handling customer emails to address various account-related issues. These could range from requests to change account information to claims of loss or reports of hacked accounts, among other concerns.

Customer Service Representative

ModSquad

Nov 2021 - Mar 2024 (2 years 5 months)

I worked for this company as a freelancer in a gaming company (Rockstar) taking emails from our customers to assist them with any issue or concern regarding their account, it could be any change account information request, or any loss claim, and also even a hack to their account issue, etcetera.

Moderator

Acquire BPO

Oct 2020 - Aug 2021 (11 months)

I worked for the first time in the moderation area for almost a year on a project in which we were dedicated to moderating the contents of a virtual video game platform for children (Roblox). I was in charge of checking that none of the profiles uploaded any personal photos, nude images of themselves, or any porn content, I was also in charge of the children's personal chats area to prevent them from writing personal information, be it their phone number, address and even suspend their profiles if any of them said a bad word or strong offenses to their colleagues.

A

Medical

Advensus, Santo Domingo

Nov 2017 - Apr 2021 (3 years 6 months)

Customer Service Representative

Advensus

Nov 2017 - Sep 2020 (2 years 11 months)

This company was the first to open its doors to me in the world of call centers. There I stood out in the customer service area for four years through live chat. It was based on a cable, internet and telephone service company. I was in charge of helping the client with their bills, to inform them about their promotions and how and when they should pay, I helped them with everything in my power, always with a good face. This was the billing department and at the same time, the technical support department in which I was in charge of attending to them with their technical outages, whether it be a fault with their internet, cable television or even phone service.

Leysi Del Rosario

About

Detail

Timeline

Résumé