Karina Acosta
Download
Recommend
Messages
Share
K

Karina Acosta

About

Detail

Project manager
Chihuahua, Mexico

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • S
    Channel Project Manager
    Spectrum voip
    Aug 2024 - Current (1 year 8 months)
  • S
    Project Manager public Remote experience
    Spectrum voip
    Sep 2023 - Current (2 years 7 months)
  • P
    TERRITORIAL ACCOUNTS REPRESENTATIVE
    Parts authority
    Aug 2022 - Feb 2023 (7 months)
    - Entry Data to the companies software - Follow up on credit requests for new clients. - Provide customer service over the phone or via email.
  • Teleperformance Spain
    LEARNING SOLUTIONS DEVELOPER
    Teleperformance Spain
    Jul 2022 - Feb 2023 (8 months)
    - Follow up on the training projects approval process. - Create training simulations to improve processes, focusing on customer satisfaction. - Report on a weekly and monthly basis the advance of a project to the organization leadership.
  • Teleperformance Spain
    TRAINER
    Teleperformance Spain
    Oct 2021 - Apr 2022 (7 months)
    - Training of new customer service representatives. - Develop and organize training manuals, multimedia visual aids, and other educational materials.
  • Teleperformance Spain
    QUALITY ANALYST
    Teleperformance Spain
    Sep 2020 - Sep 2021 (1 year 1 month)
    - Analysis of representative’s metrics and development of individual action plans. - Analysis of team performance and development of action plans for training and operations.
  • Teleperformance Spain
    CUSTOMER AND TECHNICAL SERVICE REPRESENTATIVE
    Teleperformance Spain
    Feb 2019 - Aug 2020 (1 year 7 months)
    - Escalation follow up and resolution. - Mentorship of new hires. - Assist the customers with their questions or complaints.