Leonel Tamayo Pacheco Director de Innovación, Producto y Estrategia at HANWI S.

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LATAM Project Management, Presales and Technical Support Director

Ellipse

Jan 2025 - Current (1 year 6 months)

As a LATAM Presales and Technical Support Specialist, I effectively lead and oversee presales and technical support activities across Latin America, specifically tailored for banks and financial institutions. My role involves close collaboration with global teams, coordinating resources, and delivering customized technical solutions, ensuring maximum impact and client satisfaction throughout the region. Key responsibilities and activities, I performed were: • Managed EVC projects across the entire LATAM region • Led cross-functional teams ensuring strategic alignment and timely execution. • Collaborated with marketing and sales teams to analyze market trends and customer needs. • Delivered technical consultations and product demonstrations

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LATAM Project Management, Presales and Technical Support Lead

Ellipse

Jan 2025 - Current (1 year 6 months)

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Director de Innovación, Producto y Estrategia

HANWI S de R L

Sep 2023 - Current (2 years 10 months)

As a Global Operations Director for Product Innovation, I spearhead strategic planning and execution, optimizing global operations to drive innovation. My responsibilities encompass overseeing the product development lifecycle, managing supply chain optimization, and fostering cross-functional collaboration. I am dedicated to ensuring operational excellence and maintaining market leadership for the three brand marks. Some of the activities I performed were: • Develop and implement strategic plans to drive product innovation and operational excellence. • Lead cross-functional teams to manage the product development lifecycle from concept to launch. • Collaborate with marketing and sales teams to identify market trends and customer need

Product Owner / Manager Head for Payment Solutions and Strategic Projects

Edenred México

Jun 2021 - Sep 2023 (2 years 4 months)

My main responsibilities include managing the existing portfolio of products and developing new strategic initiatives to enhance their profitability and sales. I ensure that Edenred complies with the regulations set by CNBV and ABM while implementing and innovating strategic projects. In addition, I manage internal clients and suppliers while overseeing all aspects of product innovation, marketing and implementation. By providing a roadmap that aligns with the long-term vision of the company, I lead projects to increase profitability, and diffusion of new products. Within my main activities are: • Generate new strategic ways to increase profitability • Innovate processes • Design product functionalities that satisfy end customers • Strategi

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Regional Sales Technical Consultant Manager

Margins Group

Feb 2021 - Dec 2022 (1 year 11 months)

As the Regional Sales Technical Consultant Manager, my primary responsibility is to provide consultancy and develop the manufacturing project for banking and telecom cards across the region. I create comprehensive procedures and processes that enable the group to initiate the production of banking cards. I oversee the selection of suppliers, vendors, and teams that will collaborate on these projects, ensuring that we build a robust foundation for success. My role encompasses the entire process, from conceptualization to full live production of banking cards, with notable clients including Ecobank, the Government of Ghana for ID cards, health insurance cards, and the World Bank. I manage operations across several countries, including Zambia,

Payment Methods Integration Leader / EMV Key Manager

Edenred México

Jan 2021 - Sep 2021 (9 months)

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Leader Lounge Project Manager ABAP/SAP

Leader Lounge

Nov 2019 - Jan 2021 (1 year 3 months)

Specialized in providing project consulting services for SAP/ABAP ERP, with a special focus on the creation and design of innovative accounting solutions for our clients in the FI/CO modules. Some of the activities I performed were: - Project Planning and Scoping, developed comprehensive project plans, ensuring alignment with business objectives. - Team Coordination by providing technical and functional guidance to consultants during ABAP system implementations - Budget and Timeline Management by monitoring progress to ensure on-time delivery within budget constraints. - Stakeholder Communication - Process Improvement Recommendations - Generation and release of transport orders - Managing Sales development of Leader Lounge Solutions Imp

Local Technical Consultant Financial Institutions

IDEMIA

May 2017 - Jan 2020 (2 years 9 months)

Designing and implementing initatives of configurations for Electrical Profiles and updating best practices for the development of card profiles and Financial solutions. Impact of initiatives were taken in mainly accounts of IDEMIA Mexico. Roles: Project Manager, L2 for Technical Solution, Process documentation designer. Teamwork Leader and Profile Developper consultant. Expert in documentation for RFx processes. Expert in Technical Proposals. Achivements: >> Migration of Edenred Account from competition an account that represents 3rd largest account in Mexico, just after HSBC and Bancomer. >> Led the 1st enterprise in Marketshare for Banking and Telco cards with 3,000 MEuros >> Launching of very first biometric card of fingerprint au

Senior Technical Sales Consultant

IDEMIA

May 2014 - May 2017 (3 years 1 month)

As a Senior Technical Sales Consultant, my primary expertise lies in developing SIM card configurations and proposing advanced technology solutions tailored to customer needs. I guide clients through various options for their platforms via work meetings and workshops, ensuring they receive the best possible solutions. I was responsible for tracking the generation of BAP cards, validating production from Noida (India), and implementing Telecommunications Smartcard projects. My strong understanding of ETSI, 3GPP, and GSM technologies has been instrumental in my role. Additionally, I served as the LATAM Region Champion for Embedded SIM, leading working cells and managing international projects across China, India, the USA, France, and Brazil.

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Technical Support Cordinator

Sagem Morpho

Apr 2008 - May 2014 (6 years 2 months)

My main role here was to coordinate resources of the area and solve troubles with customers, regarding their biometric platforms. Also, I was in charge of all Helpdesk Coordination and to coordinate systems deployment of Identification equipments and Biometric Systems such as AFIS for fingerprints and facial identification Part of my main activities were: 1. Coordinate a team of engineers of Technical Support 2. Maintenance to fingerprint identification equipments of our customers within Mexican Republic Coordination. 3. Agreements, planification and negotiation with customers for maintenance planing 4. Reports and requests to helpdesk tracking of all our customers, developping of KPI and monthly reporting deliverable to each customer 5.

Technical Support Cordinator

IDEMIA

Apr 2008 - May 2014 (6 years 2 months)

My main role here was to coordinate resources of the area and solve troubles with customers, regarding their biometric platforms. Also, I was in charge of all Helpdesk Coordination and to coordinate systems deployment of Identification equipments and Biometric Systems such as AFIS for fingerprints and facial identification Part of my main activities were: 1. Coordinate a team of engineers of Technical Support 2. Maintenance to fingerprint identification equipments of our customers within Mexican Republic Coordination. 3. Agreements, planification and negotiation with customers for maintenance planing 4. Reports and requests to helpdesk tracking of all our customers, developping of KPI and monthly reporting deliverable to each customer 5

Biometric Technical Support Engineer

Morpho

Sep 2006 - Apr 2008 (1 year 8 months)

As a Biometric Technical Support Engineer, I was responsible for the maintenance and support of Fingerprint, Facial, and Iris Biometric Identification Systems for clients across the Mexican Republic and Federal Accounts. This included managing local facilities for specialized stations catering to forensic experts and fingerprint analysis. I provided on-site assistance to resolve issues with identification systems such as Telscan, Digiscan, LAW, Fullscan, and MorphoRapID. My role required effective teamwork and coordination, particularly in high-pressure situations, ensuring that all client needs were met with responsibility and professionalism. Additionally, I contributed to the strategic technology execution of biometric solutions, alignin

Biometric Technical Support Engineer

IDEMIA

Sep 2006 - Apr 2008 (1 year 8 months)

As a Biometric Technical Support Engineer, I was responsible for the maintenance and support of Fingerprint, Facial, and Iris Biometric Identification Systems for clients across the Mexican Republic and Federal Accounts. This included overseeing local facilities of specialized stations for forensic experts and fingerprints, as well as providing on-site assistance to resolve issues with identification systems such as Telscan, Digiscan, LAW, Fullscan, and MorphoRapID. My role required strong teamwork and team coordination skills, particularly in high-pressure situations, where I demonstrated a commitment to responsibility and effective service delivery. Additionally, I supported the strategic technology execution of biometric solutions, ensur

Supervisor B

CINEMEX

Jan 2004 - May 2004 (5 months)

My main role is supervision of coworkers in different areas from cinema. Main abilities were:  Help of closing day  Asign schedule works for coworkers  Attend differentt areas of cinema such as: projecting movis, floor, candyland, cashier, etc  Training of new hired people

Leonel Tamayo Pacheco

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