Leonardo Trinidad
About
Detail
Philippines
Résumé
Jobs
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- ATrainerAfni PhilInc.Oct 2022 - Dec 2024 (2 years 3 months)• Trained new hires and existing agents on processes, products, and systems, ensuring a comprehensive understanding of operational standards. • Collaborated with various departments to enhance training effectiveness, embodying the "All for one" philosophy that emphasizes teamwork and cross-functional support. • Engaged in coaching, module creation, and quality analysis to continuously improve training materials and outcomes. • Utilized Microsoft Outlook to facilitate communication across departments by sending reports and updates, scheduling meetings, and coordinating requests, thereby ensuring alignment and transparency in training initiatives.
- AInsurance Support SpecialistAfni PhilInc.Mar 2022 - Oct 2022 (8 months)• Expertly handled a high volume of inquiries from insurance agents, providing timely and accurate resolutions on policy changes, billing inquiries, coverage information, and other related matters.
Hotel RepresentativeTeleperformanceJan 2021 - Mar 2022 (1 year 3 months)• Handled customer inquiries and resolved issues via phone, email, and chat
Education
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- IAccountancy Business ManagementImmaculada Conception CollegeJul 2017 - May 2019 (1 year 11 months)