LEONARDO PEREZ JUAREZ

Remote Operations Specialist

DoorDash

Aug 2025 - Oct 2025 (3 months)

Monitored and teleoperated delivery robots across Arizona and California using 3D View, cameras, and onboard sensors to ensure safe routing and timely deliveries. Managed incidents in real time by coordinating with field teams, rerouting units, and documenting operational data. Created SOPs, training materials, and performance reports to reduce recurring issues and improve delivery success rates. Collaborated with cross-functional teams through Slack and Workday to enhance operational efficiency and service quality.

Demolition and Maintenance Operator

Magnum

Jan 2025 - May 2025 (5 months)

• Coordinated safety and operational tasks in controlled-risk environments. • Worked in teams to meet tight deadlines under demanding conditions.

Customer Service Agent

Cash App

Feb 2024 - Current (2 years 6 months)

• Resolved banking incidents (hacked accounts, direct deposits, P2P payments). • Managed over 40 daily customer tickets using Salesforce and internal CRM tools. • Collaborated with cross-functional teams to resolve complex cases and provided operational support to new team members, enhancing team efficiency. • Scheduled and coordinated meetings via Google Calendar and Zoom for cross-functional case reviews.

Warehouse Operator

HUSH

Sep 2022 - Dec 2022 (4 months)

• Managed inventory and order logistics using Google Docs and Sheets for stock tracking and reporting. • Participated in team coordination for efficient stock handling and dispatch. • Supported task assignments and shift schedules through Google Calendar.

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Fitness Instructor

Lake Surprise Camp

Jun 2022 - Jan 2023 (8 months)

• Led and managed groups of up to 30 participants in physical activities, ensuring goal achievement, safety, and positive team dynamics. • Coordinated daily schedules, assigned responsibilities, and motivated team members to maintain high energy and focus. • Developed leadership skills by organizing activities and resolving group challenges, fostering a collaborative and results-driven environment.

Student

IPN (México)

Aug 2018 - Current (8 years)

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Student

Colegio la salle de veracruz

Aug 2005 - Jul 2016 (11 years)

As am student of La Salle School i developed professional skills on Office 365, particularly on Microsoft Word, I used this program many years during my studies.

LEONARDO PEREZ JUAREZ

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