Leonardo Borges

Leonardo Borges  new_releases

About

Detail

Innovation & Process Optimization Leader
Beaumont, California, United States
Contact Leonardo regarding: 
Flexible work
Starting at USD30/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 8% verified
  • TransUnion
    Strategy & Planning Manager, Global Capability Center
    TransUnion
    Sep 2025 - Current (8 months)
  • TransUnion
    Senior Project Manager, Solutions Commercial Success
    TransUnion
    Nov 2023 - Sep 2025 (1 year 11 months)
  • itelCX
    Vice President Of Data Science & Innovation verified_user Verified experience
    itelCX
    Oct 2021 - Jul 2023 (1 year 10 months)
    - Head of the Innovation Lab for Data Science, Analytics and Automation.
  • itelCX
    Country Manager - Colombia
    itelCX
    Oct 2021 - Current (4 years 7 months)
    - General Manager and Legal Representative in Colombia.
  • Support Comm
    Innovation & Development Director
    Support Comm
    Apr 2021 - Aug 2021 (5 months)
  • Teleperformance Spain
    Senior Director Of Solutioning Delivery
    Teleperformance Spain
    Oct 2020 - Feb 2021 (5 months)
    - Solutioning Delivery of Cognitive, Advanced Analytics, Automation & Innovation. Colombia, Guyana, Perú, Nicaragua. Nearshore, Offshore, Domestic. Reporting into in the VP Of Business Development.
  • Teleperformance Spain
    Senior Director of Operations Excellence
    Teleperformance Spain
    Aug 2019 - Oct 2020 (1 year 3 months)
    - Process Excellence & Continuous improvement for Nearshore market. Reporting into the C.O.O.
  • IBM
    Global Operations Manager - The Coca-Cola Company @ IBM
    IBM
    Mar 2018 - Aug 2019 (1 year 6 months)
    Leading the Procurement Compliance for The Coca-Cola Company at the China, Hungary, India and Costa Rica Delivery Centers.
  • IBM
    Sr. Manager Finance Operations - Oriflame
    IBM
    Aug 2016 - Jan 2017 (6 months)
    Service Delivery Manager for the Migration and centralization of RTR, PTP, OTC from Oriflame's Shared Service Center
  • IBM
    Sr. Manager SCM Operations - The Coca Cola Company @ IBM
    IBM
    Jun 2016 - Mar 2018 (1 year 10 months)
    Service Delivery Manager for Latin America SCM Operations Team, providing compliance on Procurement.
  • IBM
    Order To Cash Manager
    IBM
    May 2014 - May 2016 (2 years 1 month)
    Leading the OTC operations for IBM's pharmaceutical client Abbvie (formely Abbott) in Heredia, Costa Rica. Providing services for Canada & LATAM
  • IBM
    Sr. Order to Cash Analyst
    IBM
    Nov 2013 - May 2014 (7 months)
    Working for IBM's pharmaceutical client Abbvie (formely Abbott) on the global centralization project. I was the liaison between IBM's outsourcing operation in Costa Rica and Credit and Collections in México and serve as backup for Chile, Colombia and Guatemala. My role is senior analyst and my responsibility is to verify and approve credit terms, polices and other collections and order to cash processes. We had to migrate all the operation from these countries.
  • Oracle
    Collections Analyst
    Oracle
    May 2012 - Nov 2013 (1 year 7 months)
    Manage Key Accounts: Telecommunications - América Móvil, PRTC, Claro, CODOTEL, Ericsson, Alcatel-Lucent, Cable & Wireless. Major Caribbean Goverment Institutions and Oracle's Partners. Support invoicing, billing and rebilling processes. Achieved 100% on productivity metrics. Award on Q3 2012 for productivity and goals achievement. Provide solutions in order to optimize O2C end to end process.
Education verified_user 0% verified
  • Tecnológico de Costa Rica
    Specialization in Artificial Intelligence for Business
    Tecnológico de Costa Rica
    Jan 2024 - Dec 2024 (1 year)
  • I
    International Development Program For Directors, Business Administration and Management, General
    Jun 2022
  • R
    Lean Six Sigma Black Belt, Continous Improvement
    RH consultores
    Jun 2021 - Nov 2021 (6 months)
  • M
    Master of Business Administration - MBA, Business Administration and Management, General
    Jan 2021 - Jan 2022 (1 year 1 month)
  • MIT Sloan School of Management
    LEADING ORGANIZATIONS AND CHANGE
    MIT Sloan School of Management
    Nov 2019
  • IBM
    Success Skills Foundations
    IBM
    Apr 2019
  • Emeritus
    Postgraduate Diploma in Innovation & Design Thinking, Innovation
    Emeritus
    Jan 2019 - Jan 2020 (1 year 1 month)
  • Universidad de Costa Rica
    Bachelor Degree in Social Communication & Marketing
    Universidad de Costa Rica
    Jan 2002 - Jan 2006 (4 years 1 month)