Leonardo Antonio Felisbino Simões
Download
Recommend
Messages
Share
Leonardo Antonio Felisbino Simões

Leonardo Antonio Felisbino Simões

About

Detail

Customer Success | Sales Ops | Account Management | Customer Relationship & Support | Team Management
Rio de Janeiro, Brazil

Contact Leonardo regarding: 
work
Full-time jobs
Starting at USD1.5K/month
Flexible work
person_search
Finding candidates
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • NCR Corporation
    Senior Customer Success Strategy Specialist public Remote experience
    NCR Corporation
    Mar 2023 - Oct 2024 (1 year 8 months)
    - Provided support for international customers via chat, phone, and email, ensuring high levels of customer satisfaction. - Conducted financial risk analysis, compliance, and AML (Anti-Money Laundering) assessments to safeguard company interests. - Managed international money remittances, ensuring timely and secure transactions. - Oversaw contract management of service providers for the collection of valuables in the USA, maintaining strong vendor relationships. - Analyzed and implemented Customer Success KPIs to drive performance improvements. - Monitored company accounts to increase revenue and enhance the volume of international remittance services. - Managed the partnership with the American bank Wells Fargo for receiving de
  • eTeacher Group
    Sales executive
    eTeacher Group
    Oct 2022 - Feb 2023 (5 months)
    - Engaged with B2C customers to effectively sell e-Learning services, utilizing cold calling techniques to generate leads and drive sales. - Managed the sales funnel through CRM systems, ensuring accurate tracking and reporting of customer interactions and sales progress. - Conducted thorough analysis of commercial KPIs to assess performance and identify areas for improvement. - Leveraged HubSpot for daily customer management, enhancing relationship-building efforts and streamlining communication. - Utilized Notion for project overview, facilitating better organization and collaboration within the sales team.
  • B
    Senior inside sales rep
    BYJU'S Learning Brasil
    Jul 2021 - Sep 2022 (1 year 3 months)
    - Conducted thorough analysis of KPIs and SLAs to adopt a more assertive approach in customer engagement. - Maintained contact with B2C customers through various channels including messaging, email, phone, and video calls. - Managed lead pipeline effectively using CRM tools (Salesforce) while employing consultative and relational selling techniques. - Utilized Notion to compile essential information regarding sales playbooks, enhancing my ability to navigate complex negotiations and improve overall sales strategies.
  • P
    Sales Team Leader
    Patrimóvel Consultoria Imobiliária
    Nov 2019 - May 2021 (1 year 7 months)
    - Responsible for the recruitment and selection of new brokers, ensuring a strong team foundation. - Conducted training and onboarding sessions for new teams, focusing on products and effective sales techniques such as SPIN Selling and BANT. - Managed team operations, including work shifts and key performance indicators (KPIs), to drive productivity and success. - Provided ongoing monitoring and support for initial sales efforts, fostering a culture of continuous improvement. - Utilized tools like ClickUp and Notion to effectively manage daily tasks and enhance team collaboration, ensuring streamlined operations and improved efficiency.
  • P
    Realtor
    Patrimóvel Consultoria Imobiliária
    Nov 2018 - Nov 2019 (1 year 1 month)
    - Provided exceptional customer service to high-end clients, utilizing consultative and relational sales techniques to build lasting relationships. - Conducted thorough document analysis for mortgage requests, ensuring accuracy and compliance. - Managed service flow efficiently through internal CRM systems, optimizing client interactions and service delivery. - Engaged in active prospecting of leads, performing Business Development Representative (BDR) and presales tasks to drive sales growth. - Leveraged Notion for effective management of the real estate portfolio, enhancing organization and accessibility of critical information.
  • D
    Realtor
    Direcional Engenharia
    Sep 2017 - Oct 2018 (1 year 2 months)
    - Creation of marketing campaigns for outbound lead capture. Customer attendance throughout the buying journey. Consultative selling. Credit analysis and documentation for mortgage.
  • S
    Analista de sales ops / customer success
    SindilojasRio
    Feb 2012 - Aug 2017 (5 years 7 months)
    - Elaboración de informes de gestión y paneles de control, asegurando un control administrativo y financiero efectivo de la oficina. Mantenimiento de la cartera de clientes y prospección outbound para aumentar las cuentas de la empresa. - Cross selling de productos dentro del portafolio y creación de campañas de captura inbound para nutrir los ingresos de la empresa. Control de instalaciones y gestión financiera. Soporte al cliente y postventa, incluyendo la provisión de soporte técnico en las plataformas y servicios que negociamos, lo que mejoró la satisfacción del cliente y optimizó la experiencia del usuario.
Education verified_user 0% verified
  • L
    Diploma of Education, Competitive Strategy
    Ludwig-Maximilians Universitat Munchen
  • Universidade Federal Fluminense
    Bacharelado, Administração Pública
    Universidade Federal Fluminense
  • Instituto Monitor
    Ensino Técnico, Gestão Imobiliária
    Instituto Monitor