Mukom Leonele SDR, Inside Sales Representative, Customer support

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Inside Sales Represenatative

Oct 2024 - May 2025 (8 months)

- Property management - Tenant Eviction support - Inbound and Outbound sales and closing

High Ticket Closer

Systemise and Sell

Nov 2023 - Aug 2024 (10 months)

● High ticket sales, selling coaching services, high-value goods and services. ● 1-1 Zoom sales, selling packages worth $3,000, $5,000 and $10,000. ● Email follow-up, cold outreach, inside sales, persuasion, rapport building, service, and offer negotiations. ● Upsell and downsell of different service packages.

BUSINESS DEVELOPMENT ASSOCIATE AT NHANCE QUEBEC / REMOTE, CANADIAN COMPANY

nHance

Jun 2022 - Jul 2023 (1 year 2 months)

BUSINESS DEVELOPMENT ASSOCIATE AT NHANCE QUEBEC / REMOTE, CANADIAN COMPANY Remote full time

nHance

Jun 2022 - Feb 2023 (9 months)

- Contributed to the sale of more than US 1,000,000 worth of franchise business ■ Build relationships with customers by understanding their unique needs and evolving requirements ■ Confidentiality, prospection and appointment setting ■ Social media management ( Facebook, Linkedin, Instagram ) ■ Employ compelling needs analysis techniques and negotiation skills to build and drive ■ Provide progress reports, updates, and sales data using Hubspot and Excel ■ Participate in team meetings and build community relations ■ Promote the Company's Canadian reputation as a community ambassador

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FREELANCE CONSULTANT

QUESOL VIRTUAL CONSULTING

Jun 2021 - Sep 2021 (4 months)

As a Freelance Consultant for a US-based company from June to September 2021, I was responsible for the following: ● Promptly responded to inquiries and requests from prospective customers. ● Educated customers about billing, payment processing, support policies, and procedures. ● Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. ● Investigated and resolved customer inquiries and complaints quickly. ● Educated customers on how to use company systems, complete forms, and obtain desired services. ● Compiled customer feedback and recommended service delivery improvements to management. ● Promoted available products and services to customers during servic

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FRENCH AND ENGLISH CUSTOMER SUPPORT SPECIALIST/

COACH AT YANDEX GO

Jan 2021 - Jan 2022 (1 year 1 month)

Remote, Russian Company 2021 - 2022 ■ Train new recruits and pass them to the different company departments ■ Ticket handling support tickets and phone support ■ Regional team building ■ Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. ■ Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. ■ Responded to customer requests for products, services and company information. ■ Answered customer telephone calls promptly and in an appropriate manner. ■ Adapted support techniques to specific clients and promote products. ■ Reached out to customers after completed sales to evaluate satis

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CUSTOMER SERVICE REPRESENTATIVE

FOR YEETIQ LLC

Mar 2020 - Dec 2020 (10 months)

●Phone support, customer account set up, billing support, product placing and processing refunds. ●Email and chat customer support functions. ●Data entry responsibilities into the company database.

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CUSTOMER SUPPORT / ABR TRANSLATION

Oct 2019 - Mar 2020 (6 months)

> Work from home job / Belarusian based company ●Customer support, tickets, account setup, handling customer issues.

CUSTOMER SERVICE REPRESENTATIVE

Biztech International

Aug 2018 - Sep 2019 (1 year 2 months)

(SaaS ) > Work from home job / Finish based company ● Conduct interviews with big European companies and their IT Managers. ●Documnt management and report to the company board. ●Deliver top customer service and quality support.

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CALL CENTER SUPERVISOR

Excellence Call Center

Sep 2017 - Aug 2018 (1 year)

●Supervise a number of 10 agents on different company projects and schedule work meetings. ●Agent recruitment, training, and assistance with the creation of new sales strategies to meet company targets. ●Develop new strategies to better customer service rendered, CRM management. ●Organize agent shifts for the different company working times and projects. ●Ensure the generation of sales by agents on the different work shifts and campaigns, B2B and B2C projects. ●Communicate with campaign providers on the work of the various teams, submitting agent reports and output performances to the company Manager. RESULTS: With the team, we were able to give a 70% increase in output per agent and increase the company's earnings by 35%. Additio

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CUSTOMER SERVICE REPRESENTATIVE

GEORGE AND JERRY CO LTD

Apr 2016 - Sep 2017 (1 year 6 months)

●Answer phone calls and respond to customer inquiries. ●Answer emails and respond to customer inquiries. ●Draw new strategies to better customer service rendered. ●Inform and educate customers about the company's new projects. ●Strategize new techniques for customer retention. RESULTS: With all the above measures and strategies it led to a 15% increase in sales and customer retention.

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CALL CENTER AGENT / SALES REPRESENTATIVE

Yaounde I University Cameroon

Jan 2015 - Mar 2016 (1 year 3 months)

●Cold calling, lead generation, appointment setting and closing. ●Answer phone calls and respond to customer inquiries. ●Answer emails and respond to customer inquiries. ●Draw new strategies to better customer service rendered. ●Strategize new techniques for customer retention. ●Generate sales on the different company campaigns or projects, B2B and B2C marketing. RESULTS: With the implementation of new and innovative marketing strategies, generated more sales and customer retention with an 80% efficiency.

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CUSTOMER SERVICE / QUALITY ASSURANCE AGENT

JMBS

Feb 2013 - May 2022 (9 years 4 months)

As a Customer Service / Quality Assurance Agent, I was responsible for ensuring high levels of customer satisfaction through effective communication and problem resolution. I conducted quality assurance assessments to maintain service standards and provided feedback to team members for continuous improvement. Additionally, I engaged in cold calling to promote the company's solutions, which enhanced my understanding of customer needs and contributed to the overall success of our service offerings.

Mukom Leonele

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