Laura Barrera
About
Detail
OPERATIONS & DATA COORDINATOR
Duitama, Boyaca, Colombia
Contact Laura regarding:
work
Full-time jobs
Starting at
USD1k/month
Résumé
Jobs
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- CAdministrative AssistantCleaning Company North CharlestonJan 2025 - Oct 2025 (10 months)• Coordinated client scheduling and appointment management, optimizing daily service operations. • Managed communication between clients and service providers, ensuring smooth operational flow. • Handled payroll processing and administrative records using ZenMaid software, while also assisting with payroll and invoicing through QuickBooks to enhance financial accuracy. • Maintained organized documentation and administrative workflows for daily operations, ensuring that all records were easily accessible and up-to-date.
Operations & Data CoordinatorAndes WorkforceNov 2023 - Feb 2026 (2 years 4 months)• Managed daily operational workflows related to data processing and document handling, ensuring efficiency and accuracy. • Coordinated high-volume data tasks using Salesforce, maintaining structured and reliable records. • Led process improvements by creating a claim tracking system, increasing visibility and workflow efficiency. • Handled time-sensitive alert files, prioritizing tasks to meet strict deadlines. • Supported cross-functional teams by resolving operational and data-related issues. • Trained and onboarded new team members, ensuring consistency in processes and quality standards. • Monitored and maintained data accuracy through validation, cleanup, and structured organization. • Worked independently in a fast-pace- Customer Service SupervisorTeleperformance ColombiaAug 2020 - Feb 2024 (3 years 7 months)• Led a team to achieve and exceed KPIs, improving performance metrics by 35%. • Monitored daily operations and ensured team productivity and service quality. • Implemented process improvements to enhance customer experience and workflow efficiency. • Managed performance tracking and reporting using CRM systems, leveraging various CRM tools to streamline operations. • Coordinated team onboarding and training programs to maintain service standards, utilizing Google Workspace to organize and create essential documents and spreadsheets that facilitated team collaboration and efficiency. • Fostered a customer-centric environment, ensuring that all team members were equipped with the necessary skills to deliver exceptional customer ser
Education
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- GGoogle Data Analytics CertificateJan 2026 - Apr 2026 (4 months)In Progress
- Master's Degree in EducationUPTCJan 2022 - Jan 2026 (4 years 1 month)Expected 2026
- Bachelor's Degree in Foreign LanguagesUPTCJan 2021English & French
- High School DiplomaColegio Nacionalizado La PresentaciónJan 2015Duitama
Projects (professional or personal)
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- SEnglish TeachingServicios de Inglés para MigrantesAug 2023 - Feb 2024 (7 months)Tutoring