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Layla Gonell

About

Detail

Santiago Province, Dominican Republic

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • O
    Patient Service Specialist–
    Omax
    Nov 2024 - Current (1 year 7 months)
    • Registered patients and maintained accurate personal health information in compliance with HIPAA. • Verified insurance eligibility and benefits for vision and dermatology patients. • Collected co-payments and coordinated with the billing department to ensure accurate documentation. • Delivered high-quality service in a remote environment, supporting patient satisfaction. • Handled a high volume of calls, resolved patient inquiries, and coordinated rescheduling. • Managed appointment reminders, updates, and confirmations. • Obtained verbal consents and ensured accurate documentation. • Supported clinic workflow and collaborated with providers and front desk staff
  • GBS
    Customer Service Representative
    GBS
    Feb 2024 - Feb 2025 (1 year 1 month)
    • Scheduled domestic and international travel arrangements, including flights and hotel bookings. • Negotiated travel rates and resolved itinerary issues in real time. • Delivered personalized travel solutions and built strong client relationships.
  • Spectra Management
    Client Care Specialist– eHome Counseling–
    Spectra Management
    Oct 2023 - Oct 2024 (1 year 1 month)
    • Supported a virtual mental health clinic with front desk tasks, scheduling, and documentation. • Ensured insurance verification, referrals, and authorizations were complete. • Collected payments and updated patient records with a high degree of accuracy. • Provided empathetic, timely assistance to patients and coordinated virtual care logistics.
Education verified_user 0% verified
  • R
    High School Diploma
    Research and Service High School
    Jun 2021 - Dec 2023 (2 years 7 months)