IT Support Engineer
Macro Evolution
Mar 2023 - Nov 2024 (1 year 9 months)
Managed and maintained a comprehensive fleet of mobile devices for HSE customers using Workspace ONE UEM to ensure uninterrupted service for emails, calls, and data. Provided direct user support through Workspace ONE UEM, effectively troubleshooting and resolving a wide range of mobile device issues, including SIM transfers and domain migrations. Streamlined problem resolution by efficiently escalating complex issues via email and direct referrals, ensuring rapid and effective outcomes. Contributed to a high-performance team environment, leveraging technical expertise gained from a work placement that led to an extended contract. Managed a high volume of daily support calls, averaging approximately 50 calls per day, while maintaining except